Rayna Hopfe-Andrade
Waianae,HI
Summary
Skilled in documentation management and teamwork, I streamlined processes, ensuring accurate databases and improved communication. My proactive approach led to significant improvements in information retrieval and client satisfaction.
Goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Rewarded employee of the month on multiple occasions across all categories
Overview
4
4
years of professional experience
Work History
Telesales Agent
Broadpath
Kapolei, HI
08.2025 - 02.2026
- Managed inbound calls to effectively engage potential clients.
- Developed tailored sales pitches to address customer needs and concerns.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Analyzed call data to identify trends and improve conversion rates consistently.
- Monitored personal performance metrics closely, identifying areas of improvement and implementing strategies for continuous growth within the role.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
- Demonstrated adaptability in adjusting sales tactics according to changes in market trends or shifts in target demographics.
Program Assistant
Goodwill Hawaii
Kapolei, HI
01.2024 - 08.2025
- Streamlined data management processes by introducing centralized record-keeping system.
- Produced clear and formatted reports and documents.
- Maintained accurate and up-to-date filing systems across formats.
- Facilitated better information exchange among team members through clear communication pathways.
- Ensured program databases remained accurate and current for seamless information retrieval.
- Enhanced operational efficiency by minimizing paperwork delays.
- Adhered to management's guidelines for completing daily paperwork and computer data entry.
- Handled various tasks related to administration, finance, and services.
Sr. Contract Reviewer
Sunrun
San Francisco, CA
06.2022 - 09.2023
- Ensured consistent quality and accuracy in numerous documents reviewed each day.
- Adhered to company policies to maintain strict confidentiality of client information.
- Optimized review timelines by prioritizing tasks efficiently.
- Maintained strict adherence to established protocols to ensure consistency across review projects.
- Elevated the standard of reviews with detailed research efforts.
- Developed a knowledge base for common review issues, enhancing problem-solving efficiency.
- Identified improvement opportunities in reviewed materials, offering actionable recommendations to clients.
- Strengthened collaboration by offering regular evaluative insights to team members.
- Facilitated cross-departmental collaboration to align reviewer insights with company goals.
- Optimized resource utilization to meet demanding deadlines.
- Boosted customer satisfaction through timely and precise responses to inquiries.
- Developed, initiated, and sustained connections with sources.
Education
High School Diploma -
James Campbell High School
'Ewa Beach, HI05-2014
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Administrative support
- Database management
- Interpersonal skills
- Documentation management
- Multi-line phone systems
- Remote working experience
- Financial reporting
- Filing and data archiving
- Billing
- Supply restocking
Timeline
Telesales Agent
Broadpath
08.2025 - 02.2026
Program Assistant
Goodwill Hawaii
01.2024 - 08.2025
Sr. Contract Reviewer
Sunrun
06.2022 - 09.2023
High School Diploma -
James Campbell High School