To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Intern- HR Operations- Expat Health Insurance
Trambhakara Inc
08.2023 - Current
Assisting with Expat Health Insurance Administration: Supporting the HR team in managing health insurance policies for expatriate employees. This involves tasks such as enrollment, policy renewals, and managing claims
Data Management: Maintaining accurate records of expatriate employees enrolled in health insurance plans, and ensuring all necessary information is up-to-date and accessible
Communication Liaison: Serving as a point of contact for expatriate employees regarding health insurance queries, clarifications, and assistance. Communicating with insurance providers to resolve issues or obtain information
Policy Research and Analysis: Assisting in researching and analyzing health insurance policies available in different regions to ensure they meet the needs of expatriate employees and comply with company policies and regulations
Documentation and Reporting: Helping to prepare documentation related to health insurance policies, including policy summaries, coverage details, and reports for management review
Compliance Monitoring: Assisting in ensuring compliance with regulatory requirements related to expatriate health insurance, including understanding local healthcare regulations in different countries where expatriates are stationed
Process Improvement: Identifying opportunities to streamline and improve processes related to expatriate health insurance administration, such as automation of certain tasks or the development of standardized procedures
Collaboration: Working closely with other members of the HR team, as well as with finance and legal departments, to ensure seamless coordination in managing expatriate health insurance benefits
Learning and Development: Actively engaging in learning opportunities to deepen your understanding of HR operations, expatriate management, and health insurance administration
Ad Hoc Support: Providing support to the HR team on other operational tasks and projects as needed, contributing to the overall effectiveness and efficiency of the HR department
Education
B.A. in Biochemistry - Minor in Music
Boston University, College of Arts & Sciences
Boston, MA
05.2026
Skills
Scientific Writing
Spectroscopy Techniques - IR, NMR, GC/MS, LC/MS, AAS, AES, UV/Vis
Knowledge of Chromatography Techniques - TLC
Titrations - pH meter, Indicator
Colorimetry
Volumetric Measuring
Pipetting
Purification - Recrystallization, Distillation
Data Analysis - IR, 1H NMR, 13C NMR, GC/MS, LC/MS, AAS, AES, UV/Vis
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA