Rayna Lebel
San Leandro,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Proficient in using independent decision making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Disability Counseling Services
06.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, and providers, for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with staff on patient schedules and availability.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Organized patient records and databases to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
Operations Coordinator
Kaiser Permanente
02.2023 - 06.2023
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Provided direction and guidance to internal teams to achieve targets.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed shift reports to identify and resolve unsafe on ineffective practices.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Donor Scheduling Coordinator
StemExpress®
08.2021 - 02.2023
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated and communicated scheduling changes with team members to develop contingency plans for unexpected staff absences or schedule changes to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Managed complex project timelines with multiple stakeholders, ensuring successful completion within allotted timeframes.
- Collaborated with other schedulers across seven different departments to share best practices for efficient coordination methods throughout the organization.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars using Salesforce.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Evaluated records and risk assessment information for average of [45] patients per day.
- Managed cross-functional teams for successful clinical and non-clinical project completion and timely delivery.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments reducing miscommunications, and missed deadlines.
Front Desk Receptionist/Dental Assistant
Dr. Homer DMD INC
09.2020 - 08.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes by maintaining a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed X-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
High School Diploma -
Cordova High School
Rancho Cordova, CA05.2020
Skills
- Effective Multitasking Abilities
- Critical Thinking and Statistical Analysis
- Professionalism and Conflict Resolution
- Teamwork and Collaboration
- Attention to Detail and Task Prioritization
- Scheduling and Calendar Management
- Documentation and Communication
- Workload Management
Certification
- CPR Certified
- Infection Control Certified
- Dental Practice Act.
- Radiology Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Patient Coordinator
Disability Counseling Services
06.2023 - Current
Operations Coordinator
Kaiser Permanente
02.2023 - 06.2023
Donor Scheduling Coordinator
StemExpress®
08.2021 - 02.2023
Front Desk Receptionist/Dental Assistant
Dr. Homer DMD INC
09.2020 - 08.2021
High School Diploma -
Cordova High School
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