Rayna Mannino-Thomas
Mesa,AZ
Summary
Organized individual with DOD experience in multiple management and operational positions.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Intern
Indeed Flex
02.2024 - 06.2024
- Maintained accurate records of all client interactions using Salesforce CRM software.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Managed customer accounts to ensure timely payments and accuracy of records.
- Monitored overdue payments and followed up on past due balances with customers.
Budget Analyst
United States Army
07.2020 - 07.2024
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans
- Identified and monitored budget expenses for accuracy and signs of fraud
- Created and updated budget reports in Excel
- Monitored and reported budgetary discrepancies to senior management to maximize reporting efficiency and finalize spending plans.
Travel Card Program Manager
United States Army
- Managed entire organizations (500+) travel credit cards
- Kept account information up to date and cards in an active status
- Responded to requests and inquiries about credit increases, account balance, and transactions
- Monitored transactions for compliance with credit card policy and fraud indicators, took appropriate action to inform higher leadership about any fraud or use outside of policy
- Reported card delinquencies to higher leadership weekly
- Attended frequent meetings to work with leadership about plans of action to resolve delinquencies
- Processed card applications and had them sent to credit card provider
- Worked with credit card provider to process requests that could not be actioned at my level
- 24/7 card management, often responded to inquiries and helped solve declining cards on personal time.
Defense Travel Agent
United States Army
- Acquired and updated personnel data that was used to establish traveler profiles in Defense Travel System
- Served as an on-site help desk technician, answering travel-related issues such as accuracy of travel data tables, certifications, and sustainment training requirements
- Assisted in coordination of all required actions to support the successful deployment, operation, and management of Defense Travel System
- Assisted service members with travel order preparation and settlement vouchers through the Defense Travel System.
Education
Carrick High School
Pittsburgh, PA01.2020
Bachelor of Accounting -
University of Maryland Global Campus
Skills
- Program Tracking
- Funds Distribution
- Report Preparation
- Audit Risk Management
- File Management
- Customer Service
- Effective Multitasking
Timeline
Accounts Receivable Intern
Indeed Flex
02.2024 - 06.2024
Budget Analyst
United States Army
07.2020 - 07.2024
Travel Card Program Manager
United States Army
Defense Travel Agent
United States Army
Carrick High School
Bachelor of Accounting -
University of Maryland Global Campus
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