Rayna Martin
Pensacola,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. I have a very caring and bubbly personality with the drive to give great customer service and build new relationships with clients and team members alike.
Overview
8
8
years of professional experience
Work History
Pest Control Scheduler
Beebe's Pest & Termite Control
06.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination and efficiency.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained professional and healthy relationships with customers.
- Negotiated payment arrangements with customers, balancing their needs with company objectives.
Server
Tacky Jacks
03.2020 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Preschool Teacher
Primrose Schools
10.2017 - 10.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 10-15 children through entire school day.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
Preschool Teacher's Assistant
Usa Planet Kids
08.2016 - 10.2017
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
Education
High School Diploma -
Arp High School
Arp, Tx06-2016
Skills
- Key relationship development
- Documentation proficiency
- Recordkeeping expertise
- Documentation expertise
- Deadline tracking
- Exceptional customer service
- Memory retention
- Cash handling expertise
- Assertiveness
Timeline
Pest Control Scheduler
Beebe's Pest & Termite Control
06.2024 - Current
Server
Tacky Jacks
03.2020 - 05.2024
Preschool Teacher
Primrose Schools
10.2017 - 10.2019
Preschool Teacher's Assistant
Usa Planet Kids
08.2016 - 10.2017
High School Diploma -
Arp High School
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