Rayna Merz
Summary
Enthusiastic and reliable and takes pride in providing excellent customer service and creating memorable encounters with all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Animal Caretaker
Ophiological Services
06.2022 - Current
- Fed and watered animals to provide necessary nutrients and keep animals healthy.
- Distributed appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and maintain clean living spaces for animals and prevent spread of disease.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Administered medications to animals in treatment and documented changes in condition.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server
Suwannee Belle Landing
01.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention and enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
The Gathering Table
04.2021 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Kitchen Staff Member
Little Caesars Pizza
06.2020 - 04.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
Education
High School Diploma -
Chiefland High School
Chiefland, Fl05.2022
Skills
- Animal Care
- Patience and Tolerance
- Cleaning Protocols
- Medication Administration
- Teamwork and Collaboration
- Dependable and Responsible
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- Order Accuracy
Timeline
Animal Caretaker
Ophiological Services
06.2022 - Current
Server
Suwannee Belle Landing
01.2022 - 05.2022
Server
The Gathering Table
04.2021 - 06.2021
Kitchen Staff Member
Little Caesars Pizza
06.2020 - 04.2021
High School Diploma -
Chiefland High School
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