Rayna Millen
KALAMAZOO,MI
Summary
Dynamic online marketer with a proven track record at Stephanie Svehlak, excelling in customer service and content creation. Recognized for enhancing customer loyalty through effective problem-solving and exceptional communication. Dependable team player skilled in multitasking, fostering positive relationships, and delivering engaging content that drives repeat business.
Overview
15
15
years of professional experience
Work History
Online Marketer
Stephanie Svehlak
01.2022 - Current
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Increased repeat business with exceptional customer service and friendly interactions.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Worked effectively in fast-paced environments.
Server
Bob Evans Restaurant
06.2010 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Registry Coordinator
Babies R Us
08.2017 - 01.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
Education
GED -
Linden High School
Linden, Mi05-2010
Skills
- Email writing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Attention to detail
- Dependable and responsible
- Computer skills
- Excellent communication
- Multitasking
- Calm under pressure
Timeline
Online Marketer
Stephanie Svehlak
01.2022 - Current
Registry Coordinator
Babies R Us
08.2017 - 01.2018
Server
Bob Evans Restaurant
06.2010 - 11.2018
GED -
Linden High School
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