Rayna Morrison
Medford ,OR
Summary
Professional with experience in management and legal support roles, prepared for responsibilities in and outside of the courtroom. Experience with administration and managing several teams of employees. Skilled in managing legal documents, facilitating court procedures, and maintaining accurate records. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication, organizational, and multitasking skills valued in legal and administrative settings.
Overview
23
23
years of professional experience
Work History
COURTROOM CLERK
Jackson County Circuit Court
08.2024 - Current
- Managed courtroom schedules and coordinated hearings to ensure efficient case management.
- Prepared and maintained accurate court records, ensuring compliance with legal standards.
- Assisted judges in the courtroom by providing necessary documentation.
- Processed legal documents, including motions and orders, for timely distribution to relevant parties.
- Facilitated communication between attorneys, witnesses, and court personnel to streamline proceedings.
- Attended court sessions to record proceedings of evidence, objections, rulings and arguments.
- Ensured timely submission of required court documents to relevant parties, contributing to a smoother legal process.
- Contributed to the integrity of the justice system through diligent execution of administrative duties, including case management, docketing, and recordkeeping.
- Assisted judges in managing court proceedings by coordinating schedules, preparing orders, and ensuring proper follow-up on cases.
- Oversee operations of FTR and monitor proper function.
- POP co-chair.
Job Title LEGAL ADMINISTRATIVE SPECIALIST III
Company Name King County Superior Court Department of Justice
07.2022 - 08.2024
- Managed case files and maintained accurate records for court proceedings.
- Drafted legal documents and correspondence, ensuring compliance with court standards.
- Coordinated schedules and appointments for judges, attorneys, and court personnel.
- Assisted in preparing trial materials and exhibits to support legal teams effectively.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Examined legal documents submitted to courts for adherence to laws and court.
- Oversee operations of FTR and monitor proper function.
- Trained new staff on administrative procedures and court protocols to enhance team performance.
- Developed standard operating procedures for administrative tasks, improving workflow consistency.
- Assisted attorneys during trial preparation by summarizing deposition transcripts and organizing exhibits for presentation in court.
- Reduced errors in legal documents by meticulously proofreading and editing drafts before submission.
- Developed professional rapport with court personnel and opposing counsel''s offices through regular communication regarding scheduling matters and updates on pending cases.
- Collaborated with other support staff to complete high-priority projects within tight deadlines.
- Prepared comprehensive trial binders for attorneys, facilitating quick access to necessary materials during court proceedings.
- Peer mentor.
- Special events committee member.
Job Title FISCAL SPECIALIST II
Company Name King County Department of Judicial Administration
11.2021 - 07.2022
- Managed fiscal transactions ensuring accuracy and compliance with department regulations.
- Communicate status of assigned responsibilities to management.
- Responded to advanced issues with professional and relationship-focused approach.
- Evaluated accounts to determine accuracy and resolve issues to maintain customer
satisfaction. - Assisted with projects and responsibilities to foster relationships with internal departments.
- Researched and responded to customer inquiries.
- Processed refunds and vacated charges.
- Collaborated with management and coworkers for efficient productivity.
- Examined legal documents submitted to the court for adherence to the law.
RECOVERY SPECIALIST LEAD/TEAM MANAGER
Performant Recovery/DCS
07.2013 - 12.2020
- Managed complex recovery cases to ensure compliance with industry regulations.
- Developed and implemented strategies to optimize recovery processes and reduce operational costs.
- Trained and mentored new staff on best practices for case management and resolution techniques.
- Analyzed data trends to identify areas for improvement in recovery operations.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Supervised 30-40 collectors.
- Prepared and submitted legal documents to initiate court proceedings.
- Maintained client confidentiality and adhered to FDCPA guidelines.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Assisted in the development of new policies and procedures to streamline the recovery process and minimize losses.
- Provided training and mentorship to new Recovery Specialists, fostering an environment of teamwork and success.
- Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements, avoiding costly litigation when possible.
- Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
- Managed conflict resolution processes, maintaining positive team dynamics and high morale among staff members.
- Evaluated performance metrics regularly to drive accountability and ensure continuous improvement initiatives were met.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ran daily, weekly and monthly team meetings with employees and upper management.
- Became the client expert and trained other locations.
- Maintained the highest level of compliance and did the mock audit with corporate attorneys.
OFFICE MANAGER/SALES & ADMINISTRATION
Les Schwab Tire Centers
04.2004 - 06.2013
- Coordinated daily office operations, ensuring smooth workflow and efficient communication among staff.
- Managed scheduling and inventory control, optimizing resource allocation for tire services and customer support.
- Streamlined administrative processes, enhancing productivity and reducing turnaround times for service requests.
- Trained and mentored new employees on company policies, procedures, and customer service standards.
- Implemented safety protocols to maintain compliance with industry regulations and promote a secure work environment.
- Oversaw financial transactions, maintaining accuracy in billing and payroll processing to ensure timely payments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Completed bi-weekly payroll for all employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
ASSISTANT MANAGER
DISNEY STORES
10.2002 - 04.2004
- Led team training initiatives to enhance customer service standards and product knowledge.
- Developed and implemented visual merchandising strategies to optimize store layout and enhance brand presentation.
- Oversaw daily operations, ensuring compliance with corporate policies and operational procedures.
- Cultivated a high-performance culture by mentoring staff and fostering teamwork among associates.
- Coordinated staff schedules to align workforce capabilities with peak business demands for improved efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT05-2026
High School Diploma -
Grants Pass High School
Grants Pass, OR 06-1996
Skills
- Strong organization
- Document preparation
- Calendar management
- Legal terminology proficiency
- Courtroom procedures
- Creative problem solving
- Office management
- Schedule management
- Teamwork and collaboration
- Time management
- Excellent communication
Timeline
COURTROOM CLERK
Jackson County Circuit Court
08.2024 - Current
Job Title LEGAL ADMINISTRATIVE SPECIALIST III
Company Name King County Superior Court Department of Justice
07.2022 - 08.2024
Job Title FISCAL SPECIALIST II
Company Name King County Department of Judicial Administration
11.2021 - 07.2022
RECOVERY SPECIALIST LEAD/TEAM MANAGER
Performant Recovery/DCS
07.2013 - 12.2020
OFFICE MANAGER/SALES & ADMINISTRATION
Les Schwab Tire Centers
04.2004 - 06.2013
ASSISTANT MANAGER
DISNEY STORES
10.2002 - 04.2004
Bachelor of Arts - Education
Western Governors University
High School Diploma -
Grants Pass High School