Rayna Pachacos

(Skilled and Sub-acute CNA)

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Maintained client treatment records and designed long-term care programs for return customers.
• Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
• Improved overall client well-being with customized aromatherapy blends during massage sessions.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Educated customers on company systems, form completion, and access to services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.