Rayna Pierce
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Pharmacy Care Coordinator
Optum United Health Group
12.2023 - Current
- Monitored patient medication compliance and provided education to patients on proper usage.
- Collaborated with pharmacists and other healthcare professionals to provide optimal patient care.
- Provided customer service to pharmacy customers in a professional manner.
- Resolved any customer complaints regarding pharmacy services or products in a timely fashion.
- Communicated effectively with physicians, nurses, and other health care providers regarding medication therapies.
- Collaborated with physicians and nurses to implement clinical pathways and therapeutic guidelines.
- Took inbound and outbound calls from established customers to assist with pharmacy compliance issues.
Medical Assistant
GI Alliance DHAT
McKinney, TX
08.2019 - 12.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Developed and maintained scheduling gastroenterology procedures at surgery centers and hospitals including: colonoscopy, endoscopy, ERCP, endoscopic ultrasound and other procedures as instructed.
- Performed in office capsule endoscopy procedures
- Assisted with internal hemorrhoid banding
- Called all patient pathology, radiology and laboratory results
- Refilled medications through escribe
- Experience with eCW and Gmed
Medical Assistant and Office Manager
Dr, Robert M Barnett
Allen , TX
11.2001 - 08.2019
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
High School Diploma -
Hirschi High School
Wichita Falls, TX05-1992
Some College (No Degree) - pre nursing
Collin County Community College District
Plano, TXTimeline
Pharmacy Care Coordinator
Optum United Health Group
12.2023 - Current
Medical Assistant
GI Alliance DHAT
08.2019 - 12.2023
Medical Assistant and Office Manager
Dr, Robert M Barnett
11.2001 - 08.2019
High School Diploma -
Hirschi High School
Some College (No Degree) - pre nursing
Collin County Community College District
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