Rayna Rogers
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Maternal Health Customer Service Agent (Medicaid)
United Health Care (Remote)
Las Vegas, Nevada
04.2017 - Current
- Deliver exceptional service by attentively listening to members' needs and proactively offering tailored solutions.
- Acting as a knowledgeable resource for members seeking information about community resources and support services available to them in their pregnancy journey.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Supported members by resolving product inquiries and issues.
- Ensured timely, professional communication across calls and emails.
- Collaborated with colleagues to refine processes, enhancing member satisfaction levels.
Clinical Care Coordinator
Optum, UnitedHealth Group
01.2003 - 04.2017
- Input referrals and prior authorization, scheduled patient appointments to facilitate timely care access
- Retrieved pertinent information for case managers (RN) and physicians, supporting effective discharge planning for patients
- Developed care plans and followed up on patient progress; processed DME equipment orders to ensure necessary resources were available
Medical Assistant
Dr. Montoya & Dr. Kelley - Obstetrics & Gynecology
Las Vegas, Nevada
02.2000 - 12.2002
- Facilitated patient intake and medical history documentation, streamlining appointment processes for improved patient flow.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Conducted routine vital sign checks and documented results accurately in electronic health records.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians during patient examinations and procedures.
- Prepared examination rooms with necessary equipment and supplies.
Education
High School Diploma - General Studies
Chaparral High School
Las Vegas, NV01-1994
Skills
- Electronic health records
- Customer service
- Call center experience
- Case documentation
- Data analysis
- Problem resolution
- Effective communication
- Adaptability and flexibility
Certification
- Certified Medical Assistant, Las Vegas Medical Careers, 1999, EKG Certified
- Certified Dental Assistant, Department of Air Force and Veterans Affairs, 1996
Timeline
Maternal Health Customer Service Agent (Medicaid)
United Health Care (Remote)
04.2017 - Current
Clinical Care Coordinator
Optum, UnitedHealth Group
01.2003 - 04.2017
Medical Assistant
Dr. Montoya & Dr. Kelley - Obstetrics & Gynecology
02.2000 - 12.2002
High School Diploma - General Studies
Chaparral High School