Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Rayna Schouten

Worthington,OH
Rayna Schouten

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Overview

10
years of professional experience

Work History

The Maids
Worthington, OH

Sr. Director of Operations
05.2014 - Current

Job overview

  • Directed the development of long-term plans for business growth opportunities and new product launches.
  • Developed comprehensive contingency plans for responding quickly when unexpected disruptions occur.
  • Collaborated with executive management team to develop strategies that improve customer service levels while reducing costs.
  • Provided strategic direction to cross-functional teams to ensure successful execution of projects.
  • Facilitated communication between internal departments as well as external vendors and partners.
  • Recruited top talent for various positions throughout the organization.
  • Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
  • Implemented process improvements across all functional areas including supply chain, logistics, finance, HR, IT.
  • Led efforts to increase customer satisfaction through improved quality control measures.
  • Conducted regular performance reviews of staff members to promote professional development and career advancement opportunities.
  • Maintained relationships with customers by providing timely responses to inquiries or complaints regarding services or products offered.
  • Developed and implemented operational policies and procedures to ensure organizational effectiveness.
  • Managed vendor relationships by negotiating contracts and monitoring performance metrics.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Organized and oversaw work schedules of departmental managers.

Skills

  • Workforce Planning
  • Operational Excellence
  • Strategic Planning
  • Process Improvement
  • Leadership Training
  • Operations Oversight
  • Business Management
  • Schedule Oversight
  • Quality Assurance
  • Financial Controls Implementation
  • Cost Control
  • Employee Development
  • Customer Service Management
  • Inventory Management
  • Customer Retention
  • Sales Tracking
  • Schedule Management
  • Problem-Solving Abilities
  • Sound Judgment
  • Active Listening
  • Purchasing and Planning
  • Time Management Abilities
  • Organizational Structuring
  • Operations Management
  • Recruitment
  • Staff Management
  • Business Growth Initiatives
  • Hiring and Onboarding
  • Goal Setting
  • Problem-Solving
  • Direct Sales
  • Human Resources
  • Customer Relations

Timeline

Sr. Director of Operations

The Maids
05.2014 - Current

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Rayna Schouten