Rayna Brown
Houston,TX
Summary
Detail-oriented professional with strong experience in case management, client counseling, documentation review, community outreach, and process improvement. Background in education support, family engagement, marketing analytics, and military discipline, with a track record of guiding individuals through complex steps and documenting progress accurately. Skilled in maintaining caseloads, analyzing needs, preparing action plans, facilitating workshops, and delivering high-quality customer service. Dedicated to supporting underserved communities and well aligned with NACA’s mission of fighting for economic justice and increasing access to affordable homeownership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Graduate and Professional Enrollment Marketing Specialist
Case Western Reserve University
02.2023 - 08.2024
- Managed a large pipeline of prospective students, maintaining documentation, tracking progress, and providing ongoing support and follow-up.
- Counseled individuals on requirements, timelines, necessary documents, and eligibility expectations — similar to NACA’s mortgage readiness counseling.
- Reviewed client-provided information, including backgrounds, goals, and submitted materials, and assessed next steps toward program qualification.
- Utilized CRM systems (Slate + Zapier) for accurate data entry, automated workflows, and file updates to maintain compliant, organized records.
- Presented performance updates, explained processes clearly, and helped clients understand complex requirements.
- Conducted research, gathered data, and interpreted metrics to support decision making.
- Created communication materials that explain steps, expectations, and progress in a clear, accessible way.
Communications Coordinator/AV Technician
Cleveland Metropolitan Bar Association
07.2022 - 01.2023
- Served as a main point of contact for members, providing timely communication, customer support, and updates on program requirements.
- Managed documentation, updated records, produced reports, and ensured information was accurately processed and accessible.
- Delivered presentations, facilitated workshops, and supported continuing education programs — aligned with NACA’s Homebuyer Workshops.
- Created guides, training materials, and communication tools to assist users in navigating processes and completing required steps.
- Provided professional service to a diverse audience, resolving questions and ensuring participants understood next actions.
Community Engagement Specialist
Euclid City Schools
07.2021 - 07.2022
- Managed a caseload of families and students, conducting needs assessments, documenting progress, and developing individualized plans — similar to working with Members through the qualification pipeline.
- Provided counseling, support, and guidance to help individuals overcome participation, financial, and academic barriers.
- Collaborated with families on budgeting, planning, and resource allocation to meet program requirements.
- Monitored progress, updated records, and ensured timely follow-up on action items.
- Led outreach initiatives in diverse communities and coordinated events to provide services and support.
Campaign Manager
Mayoral Campaign- Dr. Richard Montgomery
01.2019 - 11.2019
- Performed community outreach focused on underserved neighborhoods, connecting residents with resources and supporting advocacy efforts.
- Coordinated events, presentations, and community engagement initiatives — aligned with NACA’s outreach and advocacy expectations.
- Managed communication plans, gathered constituent data, and tracked engagement progress.
Small Arms and Artillery Repairer (91F)
National Guard
11.2014 - 05.2019
- Followed strict documentation, compliance, and quality-control procedures.
- Demonstrated discipline, reliability, and strong time management under demanding conditions.
- Analyzed mechanical and operational problems to determine corrective actions.
- Maintained excellent attendance, professionalism, and accountability — key expectations for NACA Counselors.
Education
MBA - Finance
Cleveland State University
Cleveland, OH05-2025
BA of Arts - Political Science and Public Relations
Cleveland State University
Cleveland, OH06.2020
Skills
- Housing & Financial Counseling Support (transferable)
- Case Management & Documentation
- Reviewing Income, Data, & Client History
- Customer Service & Client Communication
- Budgeting Support & Problem Solving
- Community Outreach & Advocacy
- Workshop Presentation
- Data Entry, Recordkeeping & Compliance
- Microsoft Office Zapier CMS/CRM Systems
- Professional Communication
- Time Management & High Workload Handling
- Attention to Detail & Process Improvement
Certification
- Licensed Insurance Agent- State Texas
Timeline
Graduate and Professional Enrollment Marketing Specialist
Case Western Reserve University
02.2023 - 08.2024
Communications Coordinator/AV Technician
Cleveland Metropolitan Bar Association
07.2022 - 01.2023
Community Engagement Specialist
Euclid City Schools
07.2021 - 07.2022
Campaign Manager
Mayoral Campaign- Dr. Richard Montgomery
01.2019 - 11.2019
Small Arms and Artillery Repairer (91F)
National Guard
11.2014 - 05.2019
MBA - Finance
Cleveland State University
BA of Arts - Political Science and Public Relations
Cleveland State University