Rayna Marie Vasquez
Covington
Summary
Dedicated bilingual customer service professional with extensive expertise in the health and wellness sector, seeking a position as an Addiction Recovery Coach. Committed to fostering genuine relationships that support clients in achieving meaningful personal milestones and driving positive behavioral changes while promoting a diverse and inclusive work culture. Strong analytical, communication, and teamwork skills compliment a proven ability to adapt quickly to new environments. Eager to contribute to team success and pursue continuous learning and growth, bringing a positive attitude to every challenge.
Overview
15
15
years of professional experience
Work History
Online Fitness Coach
ISSA
04.2022 - Current
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Facilitated inclusive training environment where all clients felt valued regardless of their backgrounds or abilities.
- Collaborated with other fitness professionals to develop and implement new programs.
Customer Service Agent
Alaska Airlines
05.2023 - 06.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered service beyond company's expectations to prioritize guest's needs.
- Promoted superior experience by addressing guest's concerns, demonstrating empathy, and resolving problems swiftly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Barbershop Manager
Pound 4 Pound Barbershop
10.2010 - 12.2023
- Coordinated workshops and training sessions for professional development of barbershop employees
- Organized complex appointment schedule for high-volume client base.
- Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
- Managed approximately 10-15 barbers, beauticians & independent contractors while cultivating positive connections with community
- Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
- Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
Reservations & SMS Chat Agent
Alaska Airlines
09.2016 - 03.2023
- Boosted sales revenue with persuasive product recommendations tailored to guests needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Expressed Spanish language proficiency while maintaining a natural ability in working with diverse cultural and socio-economic populations.
- Reduced process inconsistencies and effectively trained team members on new software programs
Education
Associate of Arts - Accounting And Business Management
Highline Community College
12.2008
Skills
- Proficient in Microsoft Office & strong data entry skills
- Cultural Sensitivity
- Active Listener
- Problem-Solving
- Team Leadership
- First Aid/CPR certified
- Analytical and Critical Thinking
- Demonstrates resilience & flexibility
- Resource referrals
Timeline
Customer Service Agent
Alaska Airlines
05.2023 - 06.2025
Online Fitness Coach
ISSA
04.2022 - Current
Reservations & SMS Chat Agent
Alaska Airlines
09.2016 - 03.2023
Barbershop Manager
Pound 4 Pound Barbershop
10.2010 - 12.2023
Associate of Arts - Accounting And Business Management
Highline Community College
Skills
- Fluent in Spanish
- First Aid/CPR certified
- Analytical and Critical Thinking
- Demonstrates resilience & flexibility
Alaska Airlines Beyond Service Award - Oct 2021
Recognized for delivering exceptional guest service and going above and beyond to create memorable customer experiences in alignment with Alaska Airlines' core values
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