Raynara Franca
Falls Church,VA
Summary
Experienced Store Manager with a strong background in operations, customer service, and financial oversight. Proven ability to lead teams, improve performance, and enhance client satisfaction. With a versatile skill set across retail, travel, and finance. Open to new opportunities and eager to learn and grow in new industries.
Overview
10
10
years of professional experience
Work History
Store Manager
Toastique
04.2023 - 06.2025
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Personal Stylist Assistant
Toportano Store
03.2021 - 02.2023
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Supported marketing efforts by creating visually appealing social media content showcasing styled ensembles.
- Assisted in managing clients'' budgets by sourcing affordable yet stylish options for their outfits.
- Coordinated travel arrangements for the lead stylist, ensuring smooth logistics during out-of-town projects or events.
Travel Agent
Forma Turismo
09.2017 - 12.2019
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Financial Operations Specialist
Bank of Bradesco
09.2015 - 12.2017
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Conducted financial due diligence on potential investments and acquisitions.
- Collaborated with cross-functional teams to develop financial strategies aligned with company objectives.
Education
Bachelor of Arts - Business Administration
Oikos University
Los Angeles, CA05-2029
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Operations management
- Friendly and positive
Languages
Portuguese
English
Spanish
Timeline
Store Manager
Toastique
04.2023 - 06.2025
Personal Stylist Assistant
Toportano Store
03.2021 - 02.2023
Travel Agent
Forma Turismo
09.2017 - 12.2019
Financial Operations Specialist
Bank of Bradesco
09.2015 - 12.2017
Bachelor of Arts - Business Administration
Oikos University
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