Rayne Hordge
Humble
Summary
Professional with experience in billing and account management. Skilled in handling complex billing issues, ensuring accuracy, and meeting deadlines. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator and problem-solver with proficiency in billing software, customer service, and financial reconciliation. Prepared to deliver results and contribute effectively in fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credentialing and Billing Representative
Genesis Medical Center
Spring, TX
08.2023 - 02.2026
- Processed patient billing inquiries efficiently, resolving discrepancies to enhance customer satisfaction.
- Verified insurance eligibility and benefits, ensuring accurate claims submission for timely reimbursements.
- Educated patients on billing procedures and financial responsibilities, fostering transparency in billing practices.
- Collaborated with medical staff to obtain necessary documentation, improving claim approval rates significantly.
Bus Cleaner
Metropolitan Transportation Authority
Houston, TX
10.2021 - 02.2023
- Recorded required data for incident reports and files.
- Maintained inventories of cleaning supplies.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Connected hoses or lines to pumps or other equipment.
- Cleaned and polished vehicle windows.
Security Guard Supervisor
Securitas Security Services USA
Houston, TX
05.2021 - 11.2022
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Drafted and documented security procedures, policies and standards.
- Investigated security alarms, altercations and suspicious activity.
- Hired, trained and managed staff of several associates.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Customer Care Representative
Alorica
Humble, TX
10.2019 - 03.2021
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Education
High School Diploma -
Houston CAN Academy
Houston, TX05-2019
Associate of Science -
Florida Career College
Houston, TX05-2022
Skills
- Attention to Detail
- Verbal and Written Communication
- Time Management
- Information Sourcing
- Government Forms
- Patient Data Coding
- DRGs Patient Assignments
- Word Processing Software
- Medical Billing Processing
- Problem-Solving
- Appointment Scheduling
- Patient Medical Records Maintenance
- Insurance Billing
- Data entry experience
- Collections
- Microsoft office
- Customer relations skills
- Payment processing
- Payment collection
- Medical records management
- Medical billing and coding
Certification
- MEDICAL FRONT OFFICE AND BILLING (MFOB)
Education and Training
other
Timeline
Credentialing and Billing Representative
Genesis Medical Center
08.2023 - 02.2026
Bus Cleaner
Metropolitan Transportation Authority
10.2021 - 02.2023
Security Guard Supervisor
Securitas Security Services USA
05.2021 - 11.2022
Customer Care Representative
Alorica
10.2019 - 03.2021
High School Diploma -
Houston CAN Academy
Associate of Science -
Florida Career College