Pursuing an opportunity that will allow me to grow professionally, while simultaneously utilizing my educational knowledge.
Overview
8
8
years of professional experience
Work History
Hostess/Receptionist
08.2021
Providing hospitality to the guests and making dinner reservations
Answering phone calls about questions concerning the restaurant.
Event Server
Tabard Inn
08.2020 - Current
Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Provided friendly, courteous service to create memorable moments for guests.
Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Arranged linens and table settings according to seating plan and event theme.
Answered guest questions about event plans and food service choices.
Monitored dietary restrictions and served guests with special needs.
Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
Returned reusable goods and serving equipment for inventory and restock.
Cleared dishes and glassware quickly following each course.
Counter
Tatte Bakery
12.2020 - 06.2021
Providing hospitality and knowledge on food items to the guest and suggestions
Restocking on food and items on the pantry and counter.
Managed multiple tasks in high-volume environment.
Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
Took and processed over customer orders.
Monitored supply levels and communicated restocking needs to management in a timely manner.
Addressed guest complaints and resolved issues to promote satisfaction.
Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
Updated displays, cases and other customer-facing areas to promote and showcase new items.
Rotated food items and discarded expired items to keep food inventory fresh.
Administrative Office Aide
University of the District of Columbia
08.2019 - 03.2020
Verified student and staff identifications to allow admission into facility and delivery and receiving of packages to UDC staff ensuring that packages and delivery person were fully cleared for entrance into building.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
Question & Answer Intern
OCTO Technology / Accture Digital
06.2019 - 08.2019
Inspection of organization website to confirm accuracy of information and identify data errors; conducting a cost benefit research and advertisement of corporate new website.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Prepared project presentations and reports to assist senior staff.
Collaborated with senior management on new initiatives to build confidence.
Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Facilitated successful completion of projects from concept to launch.
Fashion Producer and Advertising Intern
Jamal Harris Project, Inc.
06.2017 - 08.2017
Creating Flyers and utilizing social media to promote the Jamal Harris Fashion show
Responsible for gathering sponsors to financially support the Company annual fashion show.
Presented production ideas and determined creative scenarios for production and delivery.
Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
Developed schedules for production, editing, and duplication for timely delivery.
Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
Developed production plans and organized resources to achieve prompt delivery of projects.
Fostered a positive working environment by promoting open communication channels among team members during projects.
Facilitated communication between production staff and other departments to synchronize work.
Ensured compliance with industry regulations, legal requirements, safety protocols during all stages of production.
Coordinated with producers and on-air talent to create program content, new ideas, and segments.
Maintained project costs through careful budgeting and monitoring of expenditures.
Established strong relationships with clients, resulting in repeat business and increased referrals.
Child Care Worker Intern
Atlantic Terrance Learning Center
06.2016 - 08.2016
Daily care and oversight for the welfare of the children; assisted teachers with ensuring a safe class environment; prepared and served afternoon snacks; provided children with assistance with general studies (mathematics, reading, spelling etc.) to enhance learning, provide clarification and overall knowledge as needed.
Maintained a safe and clean environment for the children by adhering to health and safety protocols.
Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Enforced rules and managed behavior through developmentally appropriate discipline.
Promoted good behavior with positive reinforcement methods.
Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
Promoted language development by incorporating storytelling, music, and conversation into daily activities.
Coordinated with other staff members to plan and execute special events, such as holiday parties and community outreach programs.
Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
Political Science
University of the District of Columbia
05.2022
General Studies
National Collegiate Preparatory Charter School
05.2016
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Cleaning and sanitation
Customer service expertise
Detail Oriented
Interactive communication skills
Greeting guests
Exceptional communication
Guest Engagement
Cleanliness Maintenance
Hospitality service expertise
Table Bussing
Safe Food Handling
Food Running
Guest Seating
Additional Information
A dedicated and highly skilled server with 3 years of experience in the fine dining industry. Committed to delivering impeccable service and exceptional culinary experiences. Seeking to bring a strong attention to detail, refined customer service, and a passion for luxury dining.