Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayne Schilling

Bloomington,IN

Summary

Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Eager to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Leasing & Marketing Manager

Trinitas Ventures
06.2023 - Current
  • Assisted prospective residents in navigating options between services with support in regard to questions such as terms, pricing, and availability
  • Promoted high level of (prospective) resident satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
  • Negotiated favorable leasing terms for prospective residents by utilizing market research and understanding of property values
  • Increased lease renewal rates by implementing effective resident retention strategies and maintaining strong relationships
  • Developed comprehensive marketing campaigns to reach target audiences and showcase property features, attracting prospective residents
  • Conducted detailed property tours to highlight amenities and address potential resident concerns, contributing to increased occupancy and pre-lease percentages
  • Coordinated maintenance requests between residents and maintenance team in a timely manner, addressing issues efficiently to maintain high levels of satisfaction among residents
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices within the field of luxurious student housing
  • Trained junior team members in leasing processes and best practices, fostering a culture of continuous improvement within the organization and individual skill sets
  • Organized community events and networking opportunities to increase property visibility and attract potential residents, enhancing overall brand reputation in the market

Guest Service Agent

Hilton Garden Inn
02.2023 - 06.2023
  • Processed guest arrivals and departures, including all payments
  • Promoted positive guest relations between bookings and departures
  • Advised housekeeping staff when rooms have been vacated
  • Recorded guest comments or complaints to ensure maximum satisfaction
  • Ensured incidental services (movies, phones, etc.) are active or restricted
  • Arranged for shuttle services and assist with other transportation needs
  • Maintained a hospitable environment for all guests
  • Recommended hotel services or amenities that guests found useful

Leasing Associate

Trinitas Ventures
11.2021 - 01.2023
  • Continuously followed up with prospective residents to increase pre-lease and current occupancy percentages
  • Resolved conflicts between residents regarding noise, encroachments, parking, etc.
  • Kept records accurate, detailed and fully compliant with reporting requirements
  • Assisted in preparing leasing documents for future residents
  • Kept residents informed of any changes/updates throughout the community
  • Kept eyes on community facilities to maintain a clean & safe environment
  • Created & conducted outreach advertisement to potential residents throughout campus and other hot spots within the community
  • Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes
  • Distributed and followed up on resident renewal notices
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts

Patient Care Assistant

Help At Home
11.2020 - 08.2021
  • Accommodated to specific patient’s needs and schedules to ensure timely care
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
  • Monitored and maintained cleanliness, sanitation, and organization of assigned homes
  • Recommended medications; when and what kind(s)
  • Maintained clean and safe environments for patient safety
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Upheld confidentiality requirements and regulatory compliance guidelines
  • Planned, prepared, and served meals and snacks according to prescribed diets
  • Offered companionship to those in need

Assistant Laboratory Technician and Scale Master

U.S. Aggregates
05.2020 - 08.2020
  • Collected samples of rock throughout quarries
  • Cleaned and measured samples
  • Maintained safe, tidy and organized laboratory environment for accurate test results
  • Maintained documentation on tests performed in lab
  • Collaborated with other departments to establish cohesive crusher operations
  • Managed scale weighing trucks in and out of quarries
  • Assisted with client sales by advising customers

Retail Associate

Albanese Confectionary
01.2017 - 08.2019
  • Maintained clean sales floor and straightened and faced merchandise
  • Greeted customers, helped locate merchandise, and suggested desired options
  • Helped customers complete purchases, locate items, and join reward programs
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction

Education

Bachelor of Science - Organizational Business & Psychology

Indiana University
Bloomington, IN
05.2023

Skills

  • Leasing Management
  • Marketing Management
  • Contract Management
  • Strategic Sales
  • Customer Service
  • Social Perceptiveness
  • Web Content Branding
  • Negotiation
  • Leadership
  • Market Analysis
  • Event Coordinating
  • Conflict Resolution
  • Quality Control

Timeline

Leasing & Marketing Manager

Trinitas Ventures
06.2023 - Current

Guest Service Agent

Hilton Garden Inn
02.2023 - 06.2023

Leasing Associate

Trinitas Ventures
11.2021 - 01.2023

Patient Care Assistant

Help At Home
11.2020 - 08.2021

Assistant Laboratory Technician and Scale Master

U.S. Aggregates
05.2020 - 08.2020

Retail Associate

Albanese Confectionary
01.2017 - 08.2019

Bachelor of Science - Organizational Business & Psychology

Indiana University

Similar Profiles

CREATE PROFILE
Rayne Schilling