Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayne Vargas

lynn,Massachusetts

Summary

Highly motivated employee with a desire to take on new challenges, and adaptability. Skilled Administrative Coordinator with strengths in managing multiple tasks simultaneously, and coordinating complex schedules. As well as a record of success in working with people during life-threatening, dangerous, and other tough situations. Proficient in emergent and non-emergent dispatching procedures and requirements.

Overview

4
4
years of professional experience

Work History

Adminstrative Coordinator

CHA PACE
Cambridge , Massachusetts
07.2024 - Current
  • Developed strategies for improving efficiency within the scheduling process.
  • Responded promptly to all participants' inquiries regarding availability or schedule changes.
  • Copied and faxed important information for patient records.
  • Provided reminder calls to patients prior to scheduled visits.
  • Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
  • Managed appointment setting, cancellations, and rescheduling for participants.
  • Coordinated scheduling and transportation for a team of over 150 participants in the PACE program.
  • Attended daily scheduling meetings to address concerns, distribute assignments, and gather feedback.
  • Resolved participants' complaints or answered participants' questions.

911 Emergency Dispatcher

Cataldo Ambulance
Malden , Massachusetts
07.2021 - 06.2024
  • Handled emergency calls calmly and professionally under pressure while making decisions in high-stress situations.
  • Prioritized calls are based on the severity of the situation, urgency, or special circumstances.
  • Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Assessed caller's needs and provided support as needed during crisis situations.
  • Coordinated response efforts between police, fire departments, EMS units, and other agencies via telephone, radio systems, and CAD systems.

Facilitator for CHA PACE

Cataldo Ambulance
Cambridge, Massachusetts
07.2021 - 06.2024
  • Assigning calls and routes to chair-car drivers within the Elder Service Plan.
  • Led meetings regarding the urgency of participants' appointments on a daily basis.
  • Responsible for the scheduling of all transportation requests.
  • Dispatch and oversee the day-to-day operations of CHA PACE chair car drivers.
  • Maintaining clear communication with all participants and staff.

Education

High School Diploma -

Students Choice High School
Surprise, AZ
05-2020

Skills

  • Customer service
  • Data entry
  • Appointment coordination
  • Presentation preparation
  • Communication skills
  • Attention to detail
  • Critical thinking
  • Emergency medical instruction

Timeline

Adminstrative Coordinator

CHA PACE
07.2024 - Current

911 Emergency Dispatcher

Cataldo Ambulance
07.2021 - 06.2024

Facilitator for CHA PACE

Cataldo Ambulance
07.2021 - 06.2024

High School Diploma -

Students Choice High School

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