RAYNE WAGNER
San Antonio,FL
Summary
Experienced and customer-focused professional with expertise in understanding and addressing unique individual needs. Possessing a strong command of inbound and outbound retention strategies, adept at identifying customer needs and offering customized solutions. Demonstrating a professional telephone demeanor, coupled with comprehensive knowledge of sales retention and underwriting philosophy, fosters strong rapport and trust with customers. Proficient in employing problem resolution and de-escalation techniques to ensure high levels of customer satisfaction and foster loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Retention Specialist
AWL Insurance Agency
11.2020 - Current
- Adhered to appropriate legal scripting when required.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Developed new strategies for customer retention and successfully increased retention rates up to 8%
- Facilitated inter-departmental communication to effectively provide customer support.
- Effectively communicated with customers about account changes, new carrier options or coverage upgrades.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Insurance Sales Representative
State Farm Mutual Automobile Insurance Company
11.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
Commercial Sales Agent
Progressive Insurance
07.2019 - 11.2019
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Maintained current knowledge of evolving changes in marketplace.
- Recorded accurate and efficient records in customer database.
- Served as a trusted advisor to clients, providing ongoing consultation and support during the entire sales cycle for sustained satisfaction levels longterm.
Education
High School Diploma -
Clear View High School
Webster, TX05.2014
Skills
- Multitasking and Prioritization
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Customer Retention Strategies
- Salesforce CRM
Certification
- Property and Casualty Insurance License - 08/2019- current
Timeline
Senior Retention Specialist
AWL Insurance Agency
11.2020 - Current
Insurance Sales Representative
State Farm Mutual Automobile Insurance Company
11.2019 - 03.2020
Commercial Sales Agent
Progressive Insurance
07.2019 - 11.2019
High School Diploma -
Clear View High School