Rayneisha Wiggins
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
5
5
years of professional experience
Work History
Receptionist
24 Hr Home Care
2019.08 - 2021.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Old Navy
2016.01 - 2019.04
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Arts -
Merritt College
Oakland, CA05.2025
High School Diploma -
Sheldon High School
Sacramento, CA05.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Microsoft Excel
- Live chat support
- Call Management
Timeline
Receptionist
24 Hr Home Care
2019.08 - 2021.02
Customer Service Representative
Old Navy
2016.01 - 2019.04
Associate of Arts -
Merritt College
High School Diploma -
Sheldon High School
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