Raynel L Brito Reyes
Miami,FL
Summary
Hard worker with good organizational skills, years of experience in the costumer service industry and good decision making. Always trying to be better, with the goal of being the best at any given task.
Overview
5
5
years of professional experience
Work History
Server
ML Steaks + Sports
04.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Co-Manager
Little Caesars
04.2018 - 04.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
No Degree - Computer Science
Miami Dade College
Miami, FLHigh School Diploma -
American Senior High School
Hialeah, FL05.2018
Skills
- Microsoft Office
- Bi-lingual
- Multitasking Abilities
- Specials Promotion and Upselling
- Transactions and Cash Handling
- Customer Service and Rapport
- Staff Management
- Self-Motivated
- Warm and Friendly
- Social Media Knowledge
- Employee Training
Languages
Spanish
English
Timeline
Server
ML Steaks + Sports
04.2021 - Current
Co-Manager
Little Caesars
04.2018 - 04.2021
No Degree - Computer Science
Miami Dade College
High School Diploma -
American Senior High School