Raynell Hamilton
Property Management
Dallas,TX
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
2
2
years of professional experience
Work History
Assistant Community Manager
Lincoln Property Company
03.2021 - 03.2022
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Collected rental payments from residents and kept meticulous records of delinquent accounts, keeping collections low.
- Cross-trained and backed up other customer service managers.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Community Manager
Exclusive Personnel Staffing
08.2020 - 02.2021
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Met with residents to gather information and develop effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
John Ehert High School
Marrero, LAAssociate of Arts - Real Estate
Aceable Agent
Austin, TX07.2023
Skills
- Cloud-Based File Management
- Team Collaboration
- Document Control
- Month-End Closings
- Client Service and Support
- Resident Relations
- MS Office Suite
- Yardi Software Proficiency
- Vendor Management
- Meeting Participation
- Effective Planning
- Payment Processing
- Vendor Contracts
- Security Deposit Refunds
- Income and Expense Management
- Delinquency Monitoring
- Workflow Processes
- Calendar Management
- Contract Negotiation
Timeline
Assistant Community Manager
Lincoln Property Company
03.2021 - 03.2022
Assistant Community Manager
Exclusive Personnel Staffing
08.2020 - 02.2021
High School Diploma -
John Ehert High School
Associate of Arts - Real Estate
Aceable Agent
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