Raynelle Finklestein
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sierra Pacific Home & Comfort
06.2022 - Current
- Handled customer inquiries, suggestions and escalations courteously and professionally.
- Actively listened to customers, handled concerns quickly and deescalate any major issues .
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Trained staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
- Collected funds efficiently from customers accounts on past due balances
Project Manager
Vehicle Wraps
08.2021 - 03.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Childcare Provider
Self-employeed
01.2019 - 12.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Barista Shift Lead
Peets Coffee And Tea
07.2017 - 08.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
High School Diploma -
Moanalua High School
Honolulu, HI05.2004
Skills
- HVAC Terminology Knowledge
- Administrative Support
- Product Promotion
- Team Development
- Conflict Mediation
- Retail Sales Customer Service
- Service Standard Compliance
- Grammar
- Calm and Professional Under Pressure
- Account Management
- Process Optimization
- 10-Key
Timeline
Customer Service Representative
Sierra Pacific Home & Comfort
06.2022 - Current
Project Manager
Vehicle Wraps
08.2021 - 03.2022
Childcare Provider
Self-employeed
01.2019 - 12.2019
Barista Shift Lead
Peets Coffee And Tea
07.2017 - 08.2019
High School Diploma -
Moanalua High School
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