Raynesha Hill
Boynton Beach,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Soft Goods Manager
PGA Tour Superstore
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Soft Goods Associate
PGA Tour Superstore
01.2020 - 08.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Move overstock items.
- Provided product price information to customers.
Customer Service Representative
PGA Tour Superstore
11.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receiving Associate/ Warehouse
PGA Tour Superstore
10.2017 - 11.2018
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Security tagged and checked in new merchandise
- Executed store to store transfers.
- Pulled merchandise from floor, packed and shipped items for Ecommerce sales.
- Assisted with annual store inventory.
Instructor
Kumon Learning Center
06.2012 - 10.2017
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Built positive relationships with students, parents, colleagues, and administrators.
- Established objectives for lessons, modules, and projects.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL08.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Flexible
- Efficient
- Multi-line telephone skills
- Technologically savvy
Timeline
Soft Goods Manager
PGA Tour Superstore
08.2022 - Current
Soft Goods Associate
PGA Tour Superstore
01.2020 - 08.2022
Customer Service Representative
PGA Tour Superstore
11.2018 - 01.2020
Receiving Associate/ Warehouse
PGA Tour Superstore
10.2017 - 11.2018
Instructor
Kumon Learning Center
06.2012 - 10.2017
Associate of Arts - Nursing
Palm Beach State College
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