Summary
Overview
Work History
Education
Skills
Timeline
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Raynesha Johnson

Hampton,VA

Summary

Seasoned Customer Service Representative with 4 years of experience, adept at addressing customer inquiries and resolving issues with professionalism. Skilled in data entry, information accuracy, and database management from prior role at Affordable Home Health Care. Eager to bring strong communication and organizational skills to a new Customer Service Rep position.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

BC Signings LLC
07.2021 - 04.2024
  • Answer customer inquiries with professionalism and courtesy, maintaining a high standard of service
  • Accurately collect and relay information to facilitate efficient communication between customers and relevant departments
  • Address and resolve customer issues promptly, ensuring satisfaction through diligent record-keeping and follow-up

Data Entry

Affordable home health care
01.2020 - 03.2021
  • At affordable home health care, I meticulously maintained the integrity and accuracy of the company's database by entering and updating essential data
  • My responsibilities encompassed reviewing and validating data completeness, ensuring all transactions were entered promptly, and cross-referencing entries to eliminate duplication
  • I collaborated with the IT team to troubleshoot any database issues and contributed to the development of data management protocols
  • My role demanded a keen eye for detail, exceptional organizational skills, and the ability to manage confidential information with the utmost discretion
  • Through my efforts, I played a critical role in supporting the company's operational efficiency and data-driven decision-making processes

Education

Lpn - Licensed nurse practitioner

Athena Career Academy
Toledo

Graduated - Unavailable

Glass City Academy
Toledo
01.2019

Skills

  • Detail Oriented
  • Flexibility
  • Strong Organizational Skills
  • Great Time Management
  • Autonomous
  • Data Analysis
  • Teamwork
  • Effective communication
  • Active listening
  • Problem-solving
  • Technical proficiency with customer service software
  • Time management
  • Multitasking
  • Empathy
  • Conflict resolution
  • Adaptability
  • Patience
  • Effective Communication
  • Active Listening
  • Problem-Solving
  • Conflict Resolution
  • Technical Proficiency
  • Data Entry
  • Time Management
  • Communication

Timeline

Customer Service Representative

BC Signings LLC
07.2021 - 04.2024

Data Entry

Affordable home health care
01.2020 - 03.2021

Lpn - Licensed nurse practitioner

Athena Career Academy

Graduated - Unavailable

Glass City Academy

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Raynesha Johnson