Rayneshia Lewis
Federal Way,WA
Summary
Experienced in multifaceted leadership roles, bringing a wealth of customer service expertise, an unwavering attention to detail, and a strong work ethic. Proficient in supporting customer service teams by effectively addressing escalated issues and providing troubleshooting assistance. Talented trainer and mentor with a performance-oriented mindset that drives success and fosters team growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Officer
Dependable Staffing Agency
10.2024 - Current
- Managed over 30 Reference Calls a day
- Excel spreadsheets and employee checklist
- 50 Cold calls for leads /Scheduling and intake calls
- OneDrive and Document updates
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Direct Support Professional
ACRES
09.2016 - 10.2023
- Assists individual in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach highest level of potential
- Supervise over 5 individuals with their Activities of Daily Life
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Lead Patient Care Coordinator
In Caring Hands LLC
01.2020 - 07.2022
- Recruited, interviewed, and trained staff members Code of Conduct and Regulations
- Responsible for all administrative duties
- Maintained records of clients, housing, property, security, supplies, and vehicle accountability etc
- Ordered all pharmacy supplies and kept check on inventory levels.
- Delivered excellent patient experiences and direct care.
- Cross-trained over 20 existing employees to maximize team agility and performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Dietary Aide Supervisor
Cascade Park Vista
11.2018 - 12.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Followed all food safety regulations while preparing meals for patients.
- Monitored patient progress and documented over 50 nutritional information in patient charts and records.
Education
A.A. - Paralegal Studies
South Puget Sound Community
Tumwater,WA02.2027
DIPLOMA - HUMAN SERVICES
TACOMA COMMUNITY COLLEGE
Tacoma, WA01.2019
DIPLOMA -
FRANKLIN PIERCE HIGH SCHOOL
Parkland,WA01.2019
Skills
- Documentation and control
- Policy and procedure modification
- Human resources support
- Relationship building
- Scheduling appointments
- Office management
- Empathic communication
- Scheduling
- Complaint resolution
- Account updating
- Retail sales customer service
- Typing proficiency
- Clerical support
Certification
Pierce County Certified Peer Mediator 2011
- ServSafe Food Handler's Certification
- First Aid Certification
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
Timeline
Administrative Officer
Dependable Staffing Agency
10.2024 - Current
Lead Patient Care Coordinator
In Caring Hands LLC
01.2020 - 07.2022
Dietary Aide Supervisor
Cascade Park Vista
11.2018 - 12.2019
Direct Support Professional
ACRES
09.2016 - 10.2023
Pierce County Certified Peer Mediator 2011
- ServSafe Food Handler's Certification
- First Aid Certification
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
A.A. - Paralegal Studies
South Puget Sound Community
DIPLOMA - HUMAN SERVICES
TACOMA COMMUNITY COLLEGE
DIPLOMA -
FRANKLIN PIERCE HIGH SCHOOL
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