Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raynetta Jackson

Fruitland,MD

Summary

Dynamic customer service professional with a proven track record at Delhaize/Food Lion, excelling in problem resolution and relationship building. Recognized for implementing process improvements that enhanced service quality and increased productivity. Proficient in data entry and committed to delivering exceptional customer experiences through active listening and critical thinking.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

35
35
years of professional experience

Work History

Customer Service Representative

Delhaize/Food Lion
05.2025 - Current
  • Assisted customers with inquiries and provided product information to enhance satisfaction.
  • Collaborated with team members to uphold store presentation standards.
  • Handled returns and exchanges according to company policies and procedures.
  • Implemented best practices for cleanliness and organization in checkout area.
  • Greeted customers entering store and responded promptly to customer needs.

Customer Service Lead

Delhaize/Food Lion
02.2021 - 04.2025
  • Led team in resolving customer inquiries and complaints efficiently.
  • Trained new staff on customer service protocols and best practices.
  • Supported implementation of customer feedback initiatives to enhance service quality.
  • Monitored daily operations to ensure compliance with company standards.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
  • Assisted customers with product inquiries and provided exceptional service.
  • Implemented process improvements that reduced administrative errors and increased productivity.
  • Oversaw daily operations of front desk activities, maintaining a welcoming atmosphere for visitors.
  • Managed cash handling processes, ensuring accuracy and compliance with company policies.
  • Reconciled daily cash reports, identifying discrepancies to maintain financial integrity.

Census Enumerator

United States Department of Commerece
06.2020 - 10.2020
  • Collected accurate demographic data through in-person interviews and surveys.
  • Ensured compliance with federal guidelines during data gathering processes.
  • Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
  • Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
  • Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
  • Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
  • Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
  • Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
  • Improved data accuracy by diligently collecting and recording census information from households.
  • Utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
  • Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
  • Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
  • Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
  • Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.
  • Contributed to higher completion rates through persistent follow-up visits for non-responsive households.
  • Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
  • Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
  • Leveraged smartphones to record information.
  • Coded data from participant interviews.
  • Completed surveys by rechecking contact information before ending each call.

Consumer Safety Inspector

United States Department of Agriculture, USDA
06.1990 - 06.2019
  • Conducted inspections to ensure compliance with consumer safety regulations and standards.
  • Identified potential hazards and recommended corrective measures to mitigate risks.
  • Collaborated with local authorities to address consumer safety concerns effectively.
  • Developed training materials for staff on best practices in consumer safety protocols.
  • Evaluated inspection reports for accuracy and consistency in findings.
  • Analyzed trends in consumer complaints to inform proactive safety measures and policy updates.
  • Improved consumer safety by conducting thorough inspections and enforcing compliance with federal regulations.
  • Increased public safety by collaborating with other inspectors to address concerns related to imported products.
  • Fostered positive relationships between regulatory agencies and inspected establishments, facilitating open communication channels for addressing concerns.
  • Demonstrated commitment to professional development by attending conferences, workshops, and training sessions focused on consumer safety inspection methodologies and best practices.
  • Executed various samplings, surveys and tests and obtained pertinent data on potential problem areas and industry trends.
  • Advised business owners on corrective measures needed for achieving full regulatory compliance without causing undue hardship.
  • Played a pivotal role in the recall of potentially hazardous products, protecting consumers from harm.
  • Identified potential health hazards and contamination risks through comprehensive facility assessments.
  • Supported companies in achieving regulatory compliance, providing guidance on best practices for food handling, storage, and processing.
  • Reduced foodborne illness outbreaks by ensuring proper sanitation practices were followed in inspected establishments.
  • Communicated and defended determinations on non-compliance issues and discussed plans for addressing non-compliance.
  • Assured that products approved for import fully complied with applicable federal regulations governing importation of meat and poultry products.
  • Served as a liaison between government agencies and private companies, coordinating efforts to improve overall product safety standards.
  • Verified that regulated establishments produced safe products and executed appropriate inspection methods.
  • Conducted regulatory oversight activities inside plants in relation to economic adulteration and misbranding for consumer protection.
  • Collaborated with management teams to develop corrective action plans for identified deficiencies, promoting a safer production environment.
  • Maintained up-to-date knowledge of industry advancements, applying new techniques and technologies to improve inspection efficiency.
  • Streamlined inspection processes by maintaining accurate records and utilizing efficient reporting methods.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.

Education

No Degree -

University of Maryland, Eastern Shore
Princess Anne, MD

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency

Timeline

Customer Service Representative

Delhaize/Food Lion
05.2025 - Current

Customer Service Lead

Delhaize/Food Lion
02.2021 - 04.2025

Census Enumerator

United States Department of Commerece
06.2020 - 10.2020

Consumer Safety Inspector

United States Department of Agriculture, USDA
06.1990 - 06.2019

No Degree -

University of Maryland, Eastern Shore

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