Summary
Overview
Work History
Education
Skills
Software
Timeline
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Raynette O'Dean

Brooklyn,NY

Summary

Dynamic and reliable professional with a track record of enhancing customer satisfaction and streamlining operations at Best Care Inc. Excelled in needs assessment and customer relationship management, driving product and service improvements. Proven adaptability and decision-making skills ensured compliance and efficiency in fast-paced environments. Achieved significant customer loyalty through exceptional service and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Home Care Service Coordinator

Best Care Inc
04.2016 - 06.2024
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Assessed customer needs and developed solutions to meet needs.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Evaluated customer needs and feedback to drive product and service improvements.

Drug Clerk /Cashier

Duane Reade By Walgreens
11.2015 - 03.2016
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Re-stocked shelves with prescribed medications and health care products.

Education

Certificate - Home Health Aide

Best Care Inc.
Brooklyn, NY
07.2015

Certificate - Advance Accounting And Auditing

University of Guyana
Georgetown, Guyana
2004

Diploma - Business And Secretarial Studies

Technical Institute
Georgetown, Guyana
1986

Skills

  • Customer Service
  • Needs assessment
  • Accurate Recordkeeping
  • Resource Utilization
  • Decision-Making
  • Professionalism
  • Reliability
  • Adaptability
  • Time Management
  • Problem-Solving
  • Vendor Management
  • Customer Relationship Management
  • Regulatory Compliance
  • Multitasking

Software

Microsoft Office

HHA Exchange

Timeline

Home Care Service Coordinator

Best Care Inc
04.2016 - 06.2024

Drug Clerk /Cashier

Duane Reade By Walgreens
11.2015 - 03.2016

Certificate - Home Health Aide

Best Care Inc.

Certificate - Advance Accounting And Auditing

University of Guyana

Diploma - Business And Secretarial Studies

Technical Institute

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Raynette O'Dean