Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raynice Paige

Lombard,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Wellbe Senior Medical
Lisle, IL
03.2023 - Current
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Provided administrative support for patient care staff.
  • Answered inquiries regarding the status of patient records or their availability.
  • Scanned documents into electronic health record system according to established procedures.
  • Send referrals.
  • Conduct patient scheduling, registration, and eligibility verification.

Medical Billing Specialist

Ivy Rehab Network
Burr Ridge, IL
01.2020 - 02.2023
  • Provided customer service support to patients who had questions about their bills or payments due.
  • Processed credit card payments from patients in accordance with office policy.
  • Resolved discrepancies between insurance companies and patients regarding payment of bills.
  • Created and processed claims to third-party payers using specific coding guidelines.
  • Verified the accuracy of claim data prior to submission to insurance carriers.
  • Ensured HIPAA compliance by maintaining confidentiality of all patient information.
  • Applied payments, adjustments, and denials into medical manager system.

Customer Service Representative

Follett School Solutions
Wood-Ridge, IL
02.2018 - 12.2019
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with inquiries related to product availability or changes in order status.
  • Reviewed customer orders to ensure accuracy of product, quantity and pricing.
  • Maintained database of customer orders, tracking progress from receipt through delivery.
  • Performed data entry into computer system to track all incoming and outgoing shipments.
  • Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
  • Answered customers' questions about products, prices, and availability.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.

Quality Assurance Analyst

Noble Voice
Chicago, IL
01.2013 - 02.2018
  • Created reports summarizing findings from inspections and tests conducted.
  • Assisted in developing training materials related to quality assurance topics.
  • Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
  • Identified areas of improvement within the existing Quality Management System.
  • Consulted with management and personnel to educate on QA standards.
  • Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.

Education

High School Diploma -

Proviso West High School
Hillside
05-2010

Skills

  • Teamwork and collaboration
  • Office administration
  • Phone etiquette
  • Patient intake
  • Appointment scheduling
  • Payment collection
  • Insurance verification
  • HIPAA compliance
  • Problem-solving

Timeline

Patient Care Coordinator

Wellbe Senior Medical
03.2023 - Current

Medical Billing Specialist

Ivy Rehab Network
01.2020 - 02.2023

Customer Service Representative

Follett School Solutions
02.2018 - 12.2019

Quality Assurance Analyst

Noble Voice
01.2013 - 02.2018

High School Diploma -

Proviso West High School

Similar Profiles

CREATE PROFILE