Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rayniel Zaragoza

Orlando,FL

Summary

Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

20
20
years of professional experience

Work History

Restaurant Supervisor

Marriott
02.2023 - Current
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Hired, trained and mentored staff to meet and exceed high quality standards.

Server

Hyatt Regency
03.2004 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Padrinos Cuban Bistro
02.2005 - 11.2007
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Osceola High School
Kissimmee, FL

Skills

  • Consistently achieved highest guest check averages among all full-time servers through suggestive selling
  • Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience
  • Master of sales techniques
  • Food safety understanding
  • Mathematical aptitude
  • Guest Satisfaction

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Supervisor

Marriott
02.2023 - Current

Server

Padrinos Cuban Bistro
02.2005 - 11.2007

Server

Hyatt Regency
03.2004 - Current

High School Diploma -

Osceola High School

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Rayniel Zaragoza