Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Volunteer
Raynier Dominguez

Raynier Dominguez

North Las Vegas

Summary

Dedicated and customer-focused professional with over a decade of experience in guest services, sales, and team leadership. Proven track record of enhancing customer satisfaction and driving sales growth. Bilingual (English/Spanish) with strong communication, organizational, and administrative skills. Seeking a position where I can leverage my expertise to contribute to company growth and success.

Overview

16
16
years of professional experience

Work History

Guest Services

Park MGM Resort & Casino
10.2024 - Current
  • Greet guests and make them feel welcome.
  • Manage reservations and coordinate with other departments.
  • Process payments and manage bills.
  • Respond to guest concerns and complaints, providing effective solutions.
  • Share information about the business's services and amenities.

Uber Driver

Uber
09.2022 - Current
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Call Center and Sales Manager

My Flight Search/ My ID Armor
02.2015 - 02.2022
  • Developed and trained sales team to meet goals.
  • Sold travel products and tour packages.
  • Handled customer inquiries, aiming to meet their expectations.
  • Motivated and counseled sales team, provided product knowledge education.
  • Set, met, and tracked sales goals.
  • Coordinated with marketing on lead generation.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Sales Manager

Book Savvy
06.2019 - 11.2019
  • Developed sales team through motivation and product knowledge education.
  • Set, met, and tracked sales goals.
  • Oversaw activities and performance of sales team.
  • Coordinated with marketing on lead generation.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Front Desk Clerk

El Cortez Hotel Casino
03.2014 - 01.2015
  • Provided customer service, greeted and welcomed guests.
  • Handled check-ins, check-outs, and monetary transactions.
  • Addressed complaints and provided information.
  • Managed incoming calls and messages.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Warehouse Team Leader

Amazon
10.2012 - 06.2013
  • Managed picking/packing orders, receiving/stowing products, and ensuring inventory accuracy.
  • Assisted Area Manager with daily management tasks.
  • Allocated labor, led meetings, assigned duties, and coached/trained staff.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Trained employees on equipment operation and safety protocols.

Graphic Designer/Print Cut Operator

Trokel Craft
04.2009 - 03.2012
  • Developed design briefs to meet client purposes.
  • Worked with a team of printers, copywriters, and other designers.
  • Completed print orders and repaired printing machines as needed.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed final touches for projects such as images sizes and font selection.
  • Edited and enhanced existing artwork and graphics.

Education

No Degree - Advertising Licence

Universidad Católica De Santo Domingo
Santo Domingo Dominican Republic
04-2029

High School Diploma -

Bachillerato Veritas
Santo Domingo Dominican Republic
03-2005

Skills

  • Bilingual: English/Spanish (Oral/Written)
  • Communication: Deals effectively with customers at all levels via telephone and email
  • Typing Speed: 45 WPM
  • Planning and Organizing: Completes tasks efficiently with minimal supervision
  • Team Player: Quick learner, organized, detailed, and enjoys sharing knowledge
  • Guest services assistance
  • Luxury guest services expertise
  • Customer services
  • Guest interaction
  • Guest services
  • Client services

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Languages

English
Professional Working
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Guest Services

Park MGM Resort & Casino
10.2024 - Current

Uber Driver

Uber
09.2022 - Current

Sales Manager

Book Savvy
06.2019 - 11.2019

Call Center and Sales Manager

My Flight Search/ My ID Armor
02.2015 - 02.2022

Front Desk Clerk

El Cortez Hotel Casino
03.2014 - 01.2015

Warehouse Team Leader

Amazon
10.2012 - 06.2013

Graphic Designer/Print Cut Operator

Trokel Craft
04.2009 - 03.2012

No Degree - Advertising Licence

Universidad Católica De Santo Domingo

High School Diploma -

Bachillerato Veritas

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Raynier Dominguez