RAYNILA MONKHOUSE
Talbott,TN
Summary
Dynamic professional with extensive experience at Old Dominion Freight Line, specializing in employee development and complex problem-solving. Achievements include enhancing training programs and improving billing accuracy. Proficient in AS400 and Microsoft Office Suite, with a strong ability to coach teams to achieve high production levels while ensuring exceptional quality standards.
Overview
20
20
years of professional experience
Work History
Supervisor
Old Dominion Freight Line
White Pine, USA
05.2015 - 07.2025
- Work with and supervise the bill entry department by providing support, guidance, and training to help ensure all bills of ladings are entered timely and accurately.
- Monitor multiple lines of communication available to employees seeking support.
- Answer e-mail and calls, following up with internal and external customers in a timely manner.
- Communicate issues affecting the program to management including creating/maintaining regular reporting.
- Organize and provide training classes for new hires.
- Identify issues relating to production or errors that may require additional training.
- Assist bill entry employees in interpretation of ODFL billing rules.
- Participate in interviewing applicants for the department.
- Daily and weekly monitoring of bill entry and bill entry related processes.
- Provide monthly performance reviews for members of the department
Team Lead
Old Dominion Freight Line
White Pine, USA
07.2009 - 05.2015
- Assisted Supervision with one-on-one training of new classes.
- Assisted Supervision with audits of new classes.
- Audited freight bills.
- Entered Special Billing in the absence of training classes.
Bill Entry Specialist
Old Dominion Freight Line
White Pine, USA
07.2005 - 07.2009
- Keyed information into OD AS400 system from imaged Bills of Lading.
- Rapid and Accurate entry of data from Bills of Lading.
- Ensured high production levels while maintaining accuracy.
Education
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines
Manila, Philippines04.2001
Skills
- Microsoft Office Suite
- Employee development
- Policy and procedure development
- Complex Problem-solving
- Coaching and mentoring
- Word processing
- Spreadsheet management
- Email communication
- Typing proficiency
- AS400 system knowledge
- Workday expertise
- Process monitoring and improvement
- Policy enforcement
Timeline
Supervisor
Old Dominion Freight Line
05.2015 - 07.2025
Team Lead
Old Dominion Freight Line
07.2009 - 05.2015
Bill Entry Specialist
Old Dominion Freight Line
07.2005 - 07.2009
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines
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