Overview
Work History
Timeline
Generic

Raynise Marble

Dallas

Overview

15
15
years of professional experience

Work History

Warehouse Associate

Wayfair LLC
08.2022 - Current
  • Operated hand trucks and pallet jacks to efficiently move inventory within warehouse.
  • Assisted in organizing and labeling stock to enhance retrieval processes.
  • Maintained clean and safe work environment adhering to safety protocols.
  • Participated in training sessions on safety procedures and equipment usage.
  • Supported team in loading and unloading shipments, ensuring accuracy of orders.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as Number pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.

Customer Service Representative

Chewy Fullfillment Center AVP
01.2012 - 09.2017
  • Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
  • Assisted in training new staff on customer service protocols and company policies.
  • Managed customer accounts, ensuring accuracy in data entry and record maintenance.
  • Collaborated with team members to enhance service quality and streamline processes.
  • Utilized CRM software to track customer interactions and follow up on outstanding issues.
  • Handled escalated customer complaints, delivering prompt and satisfactory resolutions.
  • Conducted regular feedback sessions with customers to improve service delivery standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Call Center Representative

Cvs
04.2010 - 06.2014

Timeline

Warehouse Associate

Wayfair LLC
08.2022 - Current

Customer Service Representative

Chewy Fullfillment Center AVP
01.2012 - 09.2017

Call Center Representative

Cvs
04.2010 - 06.2014

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Raynise Marble