Raynna Thompson
Milwaukee,WI
Summary
Dedicated worker with excellent customer service experience of 7 years in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Office Operations Associate
Department Of Corrections Probation Parole
01.2023 - Current
- Process offender living provisions through residential service providers, transitional housing placements, emergency housing, and regional projects requiring purchases of services as necessary.
- Maintain frequent communication with vendors to ensure accuracy of offender placements and discharges.
- Frequently monitor and process contents from purchase of services and housing mailboxes; distribute contents to Agents, Supervisors, and vendors as necessary.
- Prepare invoices for regional approval, complete e-business software entries, distribute to Central Office.
- Secure testing supplies for field offices and vendors.
- Maintain current transitional housing, residential services, and emergency housing placement data entry rosters; generate relevant reports.
- Provide telephone coverage in the Regional Office responding to other law enforcement agencies, department staff and the public regarding Probation and Parole policy.
Bartender
Genes Supper Club
11.2017 - 08.2022
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handles guests complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Income Maintenance Specialist
Department Of Human Services
08.2020 - 10.2021
- Greets and assists customers, in person and over the phone to provide information, answer questions or direct to appropriate staff.
- Assist in completing applications with members including completion of interviews.
- Maintain member confidentiality, especially with regard to personally identifiable information.
- Explain agency services available and how services may be accessed.
- Adheres to county policies, procedures, and federal, state, and local regulations.
- Establishes and maintains effective, professional, positive, and respectful working relationships and communication internally and with general public.
- Performs data entry, maintains and updates electronic files and databases.
Patient Service Representative
Aurora Health Care
06.2019 - 08.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Took copayments and compiled daily financial records.
Call Center Operator
Children's Hospital Of Wisconsin
11.2016 - 06.2019
- Answered all incoming telephone calls with professional and personable demeanor
- Communicated with callers to gain information and assess needs.
- Served as a liaison between departments implementing policies and procedures to patient families, management and other staff members
- Adhered to all company policies and procedures for call management, troubleshooting and escalation.
- Entered data efficiently and accurately to update customer accounts.
- Ability to effectively communicate with a variety of patients, staff, and physicians.
Education
Bachelor of Science - Sociology
University of Wisconsin - Whitewater
Whitewater, WI05.2015
Skills
- Verbal and written Communication
- Invoice Processing
- Multi-Line Phone Proficiency
- Excel Spreadsheets
- Strong Problem Solver
- File and Recordkeeping
- Data Confidentiality
Timeline
Office Operations Associate
Department Of Corrections Probation Parole
01.2023 - Current
Income Maintenance Specialist
Department Of Human Services
08.2020 - 10.2021
Patient Service Representative
Aurora Health Care
06.2019 - 08.2020
Bartender
Genes Supper Club
11.2017 - 08.2022
Call Center Operator
Children's Hospital Of Wisconsin
11.2016 - 06.2019
Bachelor of Science - Sociology
University of Wisconsin - Whitewater
Similar Profiles
Christopher GrovesChristopher Groves
Correctional Probation Senior Officer at Florida Department Of Corrections Probation & Parole ServiceCorrectional Probation Senior Officer at Florida Department Of Corrections Probation & Parole Service
Sarah Pendleton QuinonesSarah Pendleton Quinones
Mental Health Probation Officer at VA Department of Corrections Probation and ParoleMental Health Probation Officer at VA Department of Corrections Probation and Parole
LISA BLACKWELLLISA BLACKWELL
ADJUNCT at Department of Corrections/Probation and ParoleADJUNCT at Department of Corrections/Probation and Parole