RAYNOLD MARTINEZ
Tukwila,WA
Summary
Dedicated crew member with a proven track record in customer service and team collaboration. Expertise in conflict resolution and time management, committed to enhancing guest experiences and driving positive interactions.
Overview
10
10
years of professional experience
Work History
Call Agent
Concentrix
SAN PEDRO SULA, HONDURAS
12.2022 - 12.2023
- Resolved issues by analyzing customer concerns and providing effective solutions.
- Handled customer inquiries through phone and chat support channels.
Interpreter
LEVANTER
SAN PEDRO SULA, HONDURAS
05.2022 - 12.2022
- Facilitated language support for diverse client interactions and services.
- Interpreted verbal conversations between individuals with limited English proficiency.
Crew Member
MSC Cruises
Malta, VALLETTA
06.2021 - 04.2022
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Provided exceptional customer service to enhance guest experiences on board.
- Interacted pleasantly with guests to deliver quality customer service.
Maintenance Assistant
Washington University Of Health And Science
BELIZE, AMBERGRIS CAYE
11.2013 - 06.2019
- Conducted routine inspections of facilities and equipment for maintenance needs.
- Collaborated with team members to complete maintenance requests efficiently.
- Maintained inventory of tools and supplies for maintenance tasks.
Education
Bachelor of Science - Tourism
SAN PEDRO HIGH SCHOOL
SAN PEDRO AMBERGRIS CAYE09-2015
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Sales support
- Inventory management
Languages
English
Full Professional
Spanish
Full Professional
CREOLLE
Full Professional
Timeline
Call Agent
Concentrix
12.2022 - 12.2023
Interpreter
LEVANTER
05.2022 - 12.2022
Crew Member
MSC Cruises
06.2021 - 04.2022
Maintenance Assistant
Washington University Of Health And Science
11.2013 - 06.2019
Bachelor of Science - Tourism
SAN PEDRO HIGH SCHOOL