Raynolds Kusi

Responsible for managing and leading HR teams and initiatives, set expectations, and resolve conflicts.

• Strategic planning such as aligning HR strategies with organizational goals, workforce planning, and succession planning.
• Employee Relations include managing relationships between employees and leadership, addressing complaints, and maintaining morale.
• Performance management which utilizes individual driving and organizational performance through evaluations and feedback.
• Compensation and Benefits incorporating designing and administering competitive programs.
• Compliance and Legal Knowledge that often equip me to ensure adherence to employment laws and regulations.
• Maintain effective communication with various stakeholders, including employees, managers, patients, and regulators.
• Frequently interpreting data related to HR functions and outcomes, identifying trends, and making informed decisions.
• Problem-solving that include creating innovative solutions for employee relations issues. Organizational skills such as managing approximately 100 incoming emails, telephone calls, and projects effectively.
• Often interacting and relating with others positively, demonstrating empathy, and building relationships.
• Technological Proficiency: Familiarity with HRIS and other HR software.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
• Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
• Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
• Processed employee claims involving performance issues and harassment.
• Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
• Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
• Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Motivated employees through special events and incentive programs.
• Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
• Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
• Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
• Enhanced employee retention by developing and implementing comprehensive onboarding programs.
• Implemented performance management systems that provided clear metrics for employee evaluation and development.
• Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
• Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
• Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
• Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
• Designed and executed leadership development programs, preparing high-potential employees for future management roles.
• Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
• Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
• Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
• Improved organizational culture by initiating diversity and inclusion programs.
• Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
• Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
• Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
• Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
• Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
• Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
• Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
• Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Distributed employee engagement surveys to identify areas of improvement.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Instructed senior leaders on appropriate employee corrective steps.
• Devised hiring and recruitment policies for 30-employee company.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Recruited top talent to maximize profitability.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Liaised between multiple business divisions to improve communications.
• Structured compensation and benefits according to market conditions and budget demands.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Devised hiring and recruitment policies for 40-employee company.
• Built relationships and communicated with parents to provide best learning environment for children.
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Established strong relationships with parents through regular communication, fostering a supportive network for student success.
• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Monitored student progress and adjusted instruction to meet individual needs.
• Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
• Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
• Collaborated with colleagues to align curriculum and share best teaching practices, improving overall department effectiveness.
• Implemented classroom technology to enhance learning and make lessons more accessible to all students.
• Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
• Assessed student performance and provided feedback to facilitate student success.

Masters of Art in General Education

SUNY at Stony Brook, NY

Masters of science in Human Resource Management

SUNY at Stony Brook, NY

• Developed and implemented classroom routines to address varying student needs.
• Developed and implemented engaging lesson plans to keep learner attention.
• Utilized innovative teaching strategies to effectively engage students in learning.
• Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
• Promoted collaborative classroom environment, facilitating group projects that required critical thinking and teamwork.
• Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
• Monitored student progress and adjusted instruction to meet individual needs.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• Often performed the duty of processing customer transactions at the register.
• Ensured a positive and efficient checkout experience, tended to greet customers, scan items, and handle payments (cash and electronic).
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Reduced processing errors by meticulously following transaction procedures.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Enhanced shopping experience, provided product information and location assistance.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Improved efficiency, organized checkout area for optimal workflow.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Increased sales of promotional items by informing customers about current offers.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.