Rayon Steen
Fort Lauderdale,Florida
Summary
Personable and dedicated Customer Service Representative with extensive experience in hospitiality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Entrepreneur
Purity Pro Cleaning Services
Fort Lauderdale , FL
02.2021 - Current
- Kept up-to-date on regulatory changes affecting business operations.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Communicated with industry partners to build valuable relationships and achieve operational targets.
- Assessed risk factors associated with new investments and initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Led brainstorming sessions to generate innovative ideas for new ventures.
Housekeeping Supervisor
Sandals Montego Bay
Montego Bay
01.2016 - 04.2020
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Responded promptly to maintenance requests from guests or staff members.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Created and implemented daily cleaning schedules for staff members.
- Explained goals and expectations required of trainees.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Reported damage or theft of hotel property to management.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Housekeeping Supervisor
Riu Hotels & Resorts
Montego Bay , Jamaica
02.2012 - 12.2015
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Ruseas High School
05-2011
Skills
- Customer Relations
- Customer Retention
- Cost Analysis and Savings
- Guest Relations
- Hospitality Background
References
References available upon request.
Timeline
Entrepreneur
Purity Pro Cleaning Services
02.2021 - Current
Housekeeping Supervisor
Sandals Montego Bay
01.2016 - 04.2020
Housekeeping Supervisor
Riu Hotels & Resorts
02.2012 - 12.2015
GED -
Ruseas High School
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