Summary
Overview
Work History
Education
Skills
Certification
Timeline
CARE: Customer Attention & Relationship Excellence
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RAYON STEEN

Fort Lauderdale

Summary

Dynamic Customer Service Representative with a proven track record at Island Routes Caribbean Adventures, excelling in active listening and critical thinking. Enhanced customer satisfaction by effectively resolving inquiries and streamlining booking processes, contributing to improved service delivery. Proficient in data entry, ensuring accurate and efficient management of reservations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Island Routes Caribbean Adventures
02.2021 - 09.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided detailed information on tour packages, enhancing customer understanding and satisfaction.
  • Assisted in managing booking systems to ensure efficient processing of customer reservations.
  • Collaborated with team members to streamline operations, improving service delivery times.

Customer Service Associate

Montego Bay Duty Free – Sangster International Airport, Montego Bay
01.2018 - 07.2020
  • Assisted international travelers in selecting and purchasing duty-free items such as cosmetics, perfumes, liquor, and luxury goods.
  • Delivered a high standard of customer service in a fast-paced environment with a focus on product knowledge and sales support.
  • Processed transactions accurately through POS systems and upheld company policies on returns and exchanges.
  • Maintained appealing displays, managed stock levels, and participated in inventory audits.

Restocking Associate

MegaMart – Montego Bay
03.2013 - 12.2017
  • Handled daily restocking of merchandise, ensuring shelves were fully stocked and properly organized.
  • Assisted in receiving deliveries, checking for accuracy, and managing backroom inventory.
  • Followed store protocols for inventory rotation and quality control to reduce waste and loss.
  • Supported customers in locating items on the floor and answered product-related queries when needed.

Retail Associate

Fontana Pharmacy – Montego Bay
09.2010 - 01.2013
  • Delivered excellent customer service in a busy retail pharmacy environment.
  • Assisted customers with purchases, provided basic product guidance, and operated the cash register.
  • Maintained store cleanliness, stocked shelves, and ensured displays were tidy and attractive.
  • Contributed to a smooth checkout experience and helped implement sales promotions and special offers.

Education

High School Diploma -

Ruseas High School
Jamaica
07-2010

Skills

    Key Skills
  • Customer Service & Sales
  • Airport & Tourism Operations
  • Inventory Management
  • Excursion & Tour Bookings
  • Retail Merchandising
  • Conflict Resolution
  • Team Collaboration

Certification

CARE: Customer Attention & Relationship Excellence


Completed advanced training in the CARE program focused on delivering exceptional customer service through proactive communication, relationship-building, and attention to detail. Emphasized empathy, problem-solving, conflict resolution, and personalized client engagement to exceed customer expectations and drive satisfaction and loyalty

Timeline

Customer Service Representative

Island Routes Caribbean Adventures
02.2021 - 09.2023

Customer Service Associate

Montego Bay Duty Free – Sangster International Airport, Montego Bay
01.2018 - 07.2020

Restocking Associate

MegaMart – Montego Bay
03.2013 - 12.2017

Retail Associate

Fontana Pharmacy – Montego Bay
09.2010 - 01.2013

High School Diploma -

Ruseas High School

CARE: Customer Attention & Relationship Excellence

Key Areas of Focus:

  • Active listening and effective communication
  • Handling difficult situations with professionalism
  • Building long-term customer relationships
  • Service recovery and client retention strategies
  • Enhancing the customer experience across all touchpoints

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