Summary
Overview
Work History
Education
Skills
Professionalaccomplishments
References
Timeline
Generic

Rayonda Lay

Charlotte,NC

Summary

Detail-oriented professional with strong technical skills. Quick learner with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to deliver high-impact solutions in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Insurance Claims Specialist (Remote)

Geisinger
Hershey, PA
06.2024 - 09.2024
  • Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
  • Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
  • Reviewed denied claims for errors or omissions before finalizing decision notices.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
  • Conducted in-depth research on policy changes, medical coding updates, and other industry regulations.
  • Reviewed patient insurance eligibility and coverage details to ensure accuracy of medical billing.

Virtual Systems Analyst (Remote)

ADT
Houston, TX
04.2021 - 04.2024
  • Provided support for end users in troubleshooting system issues.
  • Identified areas for improvement in current systems architecture and proposed strategies for optimization.
  • Monitored system performance metrics to detect anomalies or potential issues before they arise.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Assisted staff and users with computer malfunctions and program problems.
  • Coordinated and linked computer systems within organization to increase compatibility to share information.

Retention Specialist

Charter
Charlotte, NC
11.2018 - 04.2020
  • Created personalized communication plans for key accounts based on individual needs and preferences.
  • Provided detailed reports on customer feedback and retention metrics for management review.
  • Assisted in the development of strategies aimed at improving long-term customer loyalty.
  • Provided one-on-one coaching sessions for employees on best practices related to client retention efforts.
  • Obtained and examined relevant information to validate customer complaints and determine possible causes.

Billing Representative

Comcast
Harrisburg, P.A
06.2017 - 10.2018
  • Reviewed and processed customer invoices, credits, and payments accurately.
  • Maintained detailed records of billing information in the company's database.
  • Performed data entry to update customer accounts with payment details.
  • Assisted customers with inquiries regarding their bills and payment options.
  • Researched discrepancies between customer invoices and payments received.
  • Processed credit card payments from customers using secure online systems.
  • Ensured accuracy of all financial transactions by verifying information against source documents.

Sales Enterprise

Harrisburg
P.A
12.2013 - 10.2017
  • Negotiated long-term contracts with key customers.
  • Conducted market research to identify new business opportunities.
  • Identified and developed relationships with potential clients.
  • Maintained accurate records of sales activities and customer interactions.
  • Analyzed competitor activity to develop strategies for increasing market share.
  • Coordinated efforts between various departments within the organization.
  • Established a network of contacts at various levels within target organizations.
  • Participated in weekly meetings with senior management to review progress towards goals.

Activities Coordinator

UPMC
Pittsburgh, P.A
02.2010 - 05.2011
  • Developed and implemented programs for youths to foster physical, mental, and emotional development.
  • Assisted in the planning of special events such as holiday celebrations and fundraisers.
  • Facilitated group discussions on topics such as problem solving techniques and conflict resolution strategies.
  • Coordinated transportation arrangements for field trips or special events.
  • Managed inventory and ordered new supplies for activities when stock was running low.
  • Adapted activities to meet the diverse needs and interests of participants, including those with physical or cognitive limitations.

Education

Pennsylvania State University

Skills

  • Outstanding public speaker
  • Professional and personable
  • Strong leader
  • Outstanding interpersonal skills
  • Computer proficient
  • Extremely organized
  • Basic clerical knowledge
  • Sales software proficient
  • Microsoft Office, Excel, PowerPoint proficiency
  • Quick learner
  • Strong verbal communication
  • Collaborative team member
  • Excel in Customer Service
  • Attention to detail
  • Sales pitch development
  • End-user support
  • Business Intelligence
  • Technical Documentation
  • Data Warehousing

Professionalaccomplishments

Demonstrated strong communication skills through Various Student Government presentations., Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences., Responded quickly to medical emergencies, bomb threats and fire alarms., Continuously monitored security cameras and fire, building and alarm systems., Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices., Properly executed sales pitch and demonstrated continuous top performance., Received and processed cash and credit payments for in-store purchases.

References

References available upon request.

Timeline

Insurance Claims Specialist (Remote)

Geisinger
06.2024 - 09.2024

Virtual Systems Analyst (Remote)

ADT
04.2021 - 04.2024

Retention Specialist

Charter
11.2018 - 04.2020

Billing Representative

Comcast
06.2017 - 10.2018

Sales Enterprise

Harrisburg
12.2013 - 10.2017

Activities Coordinator

UPMC
02.2010 - 05.2011

Pennsylvania State University

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Rayonda Lay