Rayonna Gray
Rockford,IL
Summary
Proven track record in enhancing customer satisfaction and store efficiency, notably at Walmart, where I spearheaded inventory management and staff training initiatives. Expert in planogram design and adept at fostering team collaboration, I consistently exceed stocking goals, improving order accuracy by leveraging my retail knowledge and active listening skills. Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
4
4
years of professional experience
Work History
Merchandiser
Sams's Club
Rockford, IL
05.2023 - 05.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Overnight Stocker
Walmart
Roscoe,Il
06.2021 - 11.2021
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
Order Picker
Walmart
Rockford,IL
07.2020 - 10.2020
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
Education
High School Diploma -
Auburn High School
Rockford, IL06.2020
Skills
- Reliable and punctual
- Friendly and outgoing
- Planogram design
- Markdown procedures
- Customer Service
- Laptop and Mobile Device Use
- Display building
- New Store Setups
- Pricing and shelf labeling
- Retail knowledge
- Active listener
- Stock replenishment
- Staff Training
Timeline
Merchandiser
Sams's Club
05.2023 - 05.2024
Overnight Stocker
Walmart
06.2021 - 11.2021
Order Picker
Walmart
07.2020 - 10.2020
High School Diploma -
Auburn High School