Rayonna Mcknight
Rochester,NY
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use my independent decision-making skills and sound judgment to positively impact company success. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, highly motivated to maintain customer satisfaction and contribute to company success. I am also a skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility, meaning light housekeeping such as keeping house tidy by making beds, doing laundry, washing dishes and preparing meals. Last but not least Advising families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
12
12
years of professional experience
Work History
CNA
Allah Home Care
2021.04 - Current
- Delivered high-quality care to patients in hospital facility.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Friendly Home
2016.09 - 2019.04
- Delivered high-quality care to patients in hospital facility.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
Sutherland
2012.05 - 2016.04
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
PCA
Venture Forthe
2023.08 - Current
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
N/A -
Rochester Early College International High School
Rochester, NY06.2014
Skills
- Memory Improvement
- Alcohol Rubs
- Unit Supply Maintenance
- Grooming and Bathing Assistance
- Compassionate Caregiver
Timeline
PCA
Venture Forthe
2023.08 - Current
CNA
Allah Home Care
2021.04 - Current
CNA
Friendly Home
2016.09 - 2019.04
Customer Service Representative
Sutherland
2012.05 - 2016.04
N/A -
Rochester Early College International High School
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