Raymond Parker

• Supervised 19 locations to enforce high-quality standards of operation.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Built positive and productive relationships with store and field leadership.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Managed accounts to retain existing relationships and grow share of business.
• Modeled best practices for sales and customer service.
• Coordinated with other district managers to actualize performance improvement strategies.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Enforced compliance with local, state and federal regulations and company standards.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.

Full time with over 50 hours a week including being on call 24 hours a day, including nights, weekends and holidays. Full charge responsibility for multiple retail/service locations and over 100 employees in South Florida.

• Increased company profits through performance optimization strategies and efficiency improvements.
• Increased company profits and market share.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Employed optimal safety practices to reduce worksite complaints and hazards.
• Recruited and built a cohesive, high performing team.

• 50 hrs a week minimum requirement for full charge responsibility for multiple locations covering 4 states and several hundred employees.
• Responsible for leading change and compliance with existing locations as well as onboarding new locations and staff.

Company was forced to move Regional Offices to another state and I was not able to make the move at that time.

• Full time with a minimum of 50 hours a week including weekends and holidays. Full charge responsibility for the legal, ethical and profitable operation of the largest division within the company. (Over 84 locations in 3 states and around 2000 employees.) Resulting in record breaking profits and market share.
• Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.