RayQuil Newton

• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Collect requirements from my general manager for projects to meet critical business goals
• Analyze customer configurations and provide feedback on improvements to the configuration to improve alignment with business goals

• Answering Customer Calls and actively listening to identify their issue
• Troubleshooting problems with devices, billing and services and find resolutions for their problems
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Leveraging and mentions the value of the company to customer
• Floor Support to assist my team with questions and concerns when the supervisor is out of office.

• Run a high quality battleship location
• Monitor inventory by restocking, device audits and inventory counts
• Developed and coached team into maintaining Battleship location status
• Identifying sell gaps and creating a strategy to overcome gaps and meet goals
• Recruit for the Cleveland District for new and found talent and helping with the onboarding of the job

Team Member from July 2016-2018

• Streamlined workflow processes, reducing wait times during peak hours.
• Operating cash register, credit card transactions.
• Ensuring safety tips for new and current employees

Supervisor January 2018-December 2019

• Manager Front of House and Back of house operations
• Managed inventory levels, optimizing stock rotation and minimizing waste.
• Coordinated team schedules to ensure adequate coverage during busy periods.
• Marketing and Catering fulfiller