Driven Retail Sales Associate with proven expertise in customer engagement and problem-solving, honed at Fashion Q and Q Luv. Excelled in boosting customer satisfaction through exceptional service and product knowledge. Skilled in cash handling and store organization, demonstrating a flexible approach and teamwork, leading to significant loyalty and return visits.
• Cashier Duties: Operated the cash register to process transactions, handle cash and card payments, and manage returns and exchanges. Ensured accurate cash handling and financial record-keeping.
• Store Organization: Maintained a clean, organized, and visually appealing store environment by tidying displays, restocking items, and ensuring the store was always presentable.
• Customer Assistance: Provided exceptional service by addressing inquiries, offering product recommendations, and ensuring a positive shopping experience. Adapted to various roles including cashiering, stocking, and assisting in fitting rooms as needed.
• Stock Management: Assisted with stocking and organizing inventory, including managing shoe displays and ensuring products were well-presented and accessible. Supported inventory management by maintaining accurate stock levels and replenishing products.
• Team Collaboration: Contributed to visual merchandising efforts by maintaining attractive displays and a well-stocked sales floor. Collaborated with team members to achieve sales targets and exceed performance goals.
• Additional Responsibilities: Volunteered for extra shifts during peak periods to support staffing needs.
• Cash Handling and Register Duties: Opened and closed the store, including counting money and managing cash register transactions, returns, store credits, and exchanges. Ensured accurate financial record-keeping.
• Customer Service: Provided exceptional service by assisting customers with product inquiries, offering makeup product recommendations, and ensuring a positive shopping experience. Offered expert product knowledge to guide customers in making suitable purchases.
• Store Organization and Maintenance: Maintained a clean and organized store environment by stocking merchandise, arranging displays, and dressing mannequins. Adapted to various roles as needed, including cashiering and assisting in different areas of the store.
• Inventory Management: Managed inventory by opening boxes of new stock, restocking shoes and clothing, and organizing items for easy access and presentation. Supported inventory management by maintaining accurate stock levels and replenishing products.
• Training and Development: Trained new employees on company policies, procedures, and point-of-sale systems. Promoted customer loyalty through friendly service and knowledgeable assistance.
• Team Collaboration: Contributed to visual merchandising efforts by maintaining attractive displays and a well-stocked sales floor. Collaborated with team members to achieve sales targets and exceed performance goals.
Customer Service
• Duluth Police Citizen Course
Completed 12/2023.
Gained insights into law enforcement practices and community safety.