Rayshuna Stafford
Las Vegas,NV
Summary
Proven Benefits Specialist at WellDyneRx, adept in complaint resolution and leveraging Microsoft Excel for efficiency. Excelled in enhancing customer satisfaction and employee retention through effective communication and problem-solving skills. Achieved notable improvements in benefits administration processes, demonstrating a blend of technical expertise and empathetic customer service. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kroger
11.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Benefits Specialist
WellDyneRx
04.2022 - 09.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Streamlined benefits administration processes for increased efficiency and reduced errors.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Care Coordinator
Right At Home Health Care
02.2020 - 12.2021
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Used company software and databases to maintain records of services performed and patient conditions.
Reservations Coordinator
Pro Club
08.2018 - 01.2021
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process and throughout their stay at the property.
- Enhanced guest experience by offering personalized recommendations for on-site amenities, local attractions, and special events based on guests'' interests and preferences.
- Contributed to overall property success by consistently meeting or exceeding individual and team performance metrics.
- Handled reservations and answered questions CHECKING PRIFOR AUTH OR OUR MEDICAL SPINE CLINIC
- Handled reservations and answered questions from interested patrons for busy [500
Education
High School Diploma -
HOGAN
Vallejo, CA06-1998
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Kroger
11.2023 - 09.2024
Benefits Specialist
WellDyneRx
04.2022 - 09.2024
Care Coordinator
Right At Home Health Care
02.2020 - 12.2021
Reservations Coordinator
Pro Club
08.2018 - 01.2021
High School Diploma -
HOGAN
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