Raysa Feliz
Philadelphia,PA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVS Health Aetna
07.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided medical advice to patients about their health care needs.
Customer Service Representative
Ansafone
10.2020 - 07.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Whitaker Company
04.2018 - 03.2020
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
Education
High School Diploma -
Elmwood Park Memorial HS
Elmwood Park, NJ06-2011
Skills
- Scheduling
- Call escalation
- Documentation
- Account updating
- Complaint resolution
- Technical troubleshooting
- Customer consulting
- CRM software
- Problem-solving
- Senior leadership support
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
CVS Health Aetna
07.2023 - Current
Customer Service Representative
Ansafone
10.2020 - 07.2023
Customer Service Representative
Whitaker Company
04.2018 - 03.2020
High School Diploma -
Elmwood Park Memorial HS
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