RAYSA RIVERA
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Recruiter
TG Legacy Transportation
Orlando, FL
09.2022 - Current
- Developed and implemented targeted recruitment strategies for FedEx Ground transportation position.
- Conducted candidate assessments to ensure alignment with company culture and job requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, and experience
- Conducted background screening and other pre-employment checks to verify information on qualifying candidates.
- Coordinated schedules to arrange management interviews/orientations with applicants.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Operated and maintained applicant tracking and candidate management systems.
MEDICARE RELATIONSHIP MANAGER I
Health IQ
Mountain View, CA
09.2021 - 03.2022
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- Sell various types of insurance policies to individuals on behalf of insurance companies, including medical and dental insurance.
- Interview prospective clients to obtain data about their needs, the physical condition of the person to be insured, and to discuss any existing coverage.
HOSTESS/SERVER
COURTYARD BY MARRIOTT LAKE BUENA VISTA
Orlando, FL
04.2019 - 03.2020
- Sociable - skilled at operating in fast-paced environments with demanding objectives for sales, service and quality.
- Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers.
- Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
- Check payment processing.
- High-volume dining.
- Safe food handling.
- Dining customer service, Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Greeted newly seated guests quickly and efficiently.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Processed customers' payments and provided receipts.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
CREW SHIFT LEADER
PANDA EXPRESS
Kissimmee, FL
02.2015 - 10.2018
- Monitored employee productivity and provided constructive feedback and coaching.
- Managed time off requests and unexpected no-show situations.
- Created shift schedules and communicated to team members.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
Education
NO DEGREE - BUSINESS ADMINISTRATION AND MANAGEMENT
SOME COLLEGE
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STRAYER UNIVERSITY
Orlando, FLHIGH SCHOOL DIPLOMA - undefined
POINCIANA HIGH SCHOOL
Kissimmee, FL01-2005
Skills
- Fluent in English & Spanish, 4 years of Portuguese in HS
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Time management
- Client relationship management
- Verbal and written communication
- Outbound calling
- Excel spreadsheets
- Cross-functional teamwork
- Candidate pipeline management
Languages
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Native or Bilingual
Timeline
Recruiter
TG Legacy Transportation
09.2022 - Current
MEDICARE RELATIONSHIP MANAGER I
Health IQ
09.2021 - 03.2022
HOSTESS/SERVER
COURTYARD BY MARRIOTT LAKE BUENA VISTA
04.2019 - 03.2020
CREW SHIFT LEADER
PANDA EXPRESS
02.2015 - 10.2018
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STRAYER UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
POINCIANA HIGH SCHOOL
NO DEGREE - BUSINESS ADMINISTRATION AND MANAGEMENT
SOME COLLEGE