Summary
Overview
Work History
Education
Skills
Timeline
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Rayschler Louis

Linden,NJ

Summary

Forward-thinking professional offering more than 10 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams. Solid understanding and work experience with Citrix, Azure, Windows, Mac and Linux. Expertise includes installing, configuring and monitoring complex systems and infrastructures.

Overview

11
11
years of professional experience

Work History

System Engineer

MSI
01.2021 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Assisted employees with resolving network problems at remote locations.
  • Compiled data and generated graphs to interpret results and suggest key operational improvements.
  • Spearheaded compliance efforts and developed best practices to drive continual process improvements.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Delivered helpdesk service and support to customers.
  • Worked with users to determine areas of technology in need of improved usability.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Worked effectively in both independent and team environments to exceed IT goals.
  • Researched new developments in testing methods and equipment and made recommendations to improve testing procedures.

Field Service Technician

All-Tech Business Solution
05.2017 - 11.2020
  • Assemble, install, test and ensure the reliability of front-end company’s computer systems and electronic equipment for new, relocated, acquired, and remodeled field office locations, to maximize customer service during such activities
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Interact with Field Systems Support to improve the level of service to companies; interact with store associates to provide guidance and training, enhancing their understanding of company software and hardware
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.

Desktop Support

Union County College
09.2012 - 01.2015
  • Purchased, setup and installed new computers.
  • Worked with various systems, software and peripherals and various types of games.
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Tested new software and hardware prior to deployment.
  • Provided on-site and remote technical support to users.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

Education

Associate Degree - Computer Information Systems

Union County College
Elizabeth, NJ

Skills

  • Systems Engineering
  • Update Management
  • Application Testing
  • Project Management
  • Virtualization
  • Configuration and Management
  • Project Coordination
  • Excellent Communication skills
  • Technical Support and Assistance
  • Hardware and Software Installation
  • Building Automation Systems
  • Network Configuration and Support

Timeline

System Engineer

MSI
01.2021 - Current

Field Service Technician

All-Tech Business Solution
05.2017 - 11.2020

Desktop Support

Union County College
09.2012 - 01.2015

Associate Degree - Computer Information Systems

Union County College

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Rayschler Louis