Raysha Faycosh
Lockhart,USA
Summary
Senior Trainer at Progressive Casualty Insurance Company specializing in employee training and performance evaluation. Demonstrated success in mentoring new trainers and creating customized delivery in training. Proficient in adult learning theory and conflict resolution, promoting a collaborative environment that boosts employee engagement and contributes to organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Trainer
Progressive Casualty Insurance Company
02.2022 - Current
- As a senior trainer, my responsibilities as a trainer remain, and I have added a leadership hat as well.
- I have been a mentor for our newest trainers for several years, showing them how to be a trainer, how to co-facilitate and not just facilitate material to consultants, provide feedback, and help them grow as a trainer to where they feel more comfortable.
- In my team, I have also presented activities to help with business skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Adapted existing courses for different audiences based on individual learning styles or preferences.
- Developed and delivered comprehensive training programs to new employees.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Assessed training needs of existing staff, identified gaps in performance, and created targeted solutions.
- Served as a resource for learners regarding course material, policies, procedures.
- Conducted post-training evaluations with participants to assess effectiveness of instruction.
- I researched best practices in adult learning theory and applied them when facilitating content.
- Provided guidance and mentorship to new trainers by observing them train, and getting them ready to train by conducting mock training sessions.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Trainer Loan-in & Trainer
Progressive Casualty Insurance Company
10.2017 - 02.2022
- Responsible for being the first point of contact for new hires, and accurately facilitating our training materials to new hires and alumni.
- When training materials and guidelines are out of date, submit feedback.
- Communicate changes in processes and procedures to the training team, while also continuing to push myself to gain knowledge of other departments, such as Chat and Snapshot.
- I took it upon myself to gain service skills (actually participated in new hire services training within a month of joining) to broaden my depth as a trainer and be a resource for our service new hires as they take their calls while in training.
- With my wealth of knowledge in Special Lines, I have helped to educate my teammates, as well as offered to have them observe me facilitate the information so that they can learn more about our SL products.
- Mentoring trainers and loan-ins as they join the team, and training them on how to effectively facilitate material, handle difficult situations, get them access to our training sites, and use them.
- Throughout my time as a loan-in and a trainer, I have created a partnership with the academy and coach supervisors to work efficiently with each other, and I am the go-to person on the team when a problem arises.
- One of the most important responsibilities I have as a trainer is to remain flexible in altering the schedule to cover trainers across sites, in order to deliver content in the event of an emergency or sickness.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Explained goals and expectations required of trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Adapted teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Completed day-to-day duties accurately and efficiently.
Sales Associate, Sales Consultant, & Senior Sales Consultant
Progressive Casualty Insurance Company
09.2010 - 10.2017
- Obtained P&C license in order to sale insurance, take continuing education classes to keep license up-to-date, responsible for being the first point of contact for new customers, accurately gather information for the product they are wanting to insure, ask further probing questions and research product to insure acceptability.
- Help train peers in Harley process as well as presented power point to Harley Leadership on estimate process, facilitated fulfillment presentation for new hires, kept up with team R&R, available as a floor sit with consultant in-office(even with JC Jones) and virtually for Assist upstaffing, created USAA newsletter, go-to person on team when a problem arises.
ImPress Supervisor
OfficeMax, Inc.
Austin, USA
01.2007 - 04.2011
- Responsible for running and maintaining a profitable production center; operating and training on a wide variety of equipment and computer applications(including Publisher, PowerPoint, Illustrator, Adobe Acrobat); scheduling, managing and tracking production flow; coordinating the pick-up and delivery of customer orders; maintaining the production center equipment and supply levels; ensuring communication between shifts; providing solutions that meet or exceed the customer's expectations, accurate pricing and on-time processing of all orders, trained with inventory software/inventory prep, customer relations.
Administrative Assistant/Billing PRN (Externship)
Children’s Clinic of Leander
Leander, USA
04.2009 - 06.2009
- Responsible for posting payments to patient accounts, verifying insurance, claim adjudication, claims appeals, claim submission via electronic/paper/online submission, posting charts/new information to patient files, fill in for front desk receptionist as needed.
Sales Associate
Wal-Mart
, USA
06.2005 - 01.2007
- Responsible for maintaining department, providing excellent customer service, cashiering as needed, unloading truck and separating out by department, receiving the truck, train new associates on proper unloading processes, maintaining a clean and organized back room, trained with inventory software/inventory prep, customer relations.
Education
Medical Coding and Billing Specialist Certificate -
The Academy of Health Care Professions
Austin, TX04.2009
Externship -
Children’s Clinic of Leander
Leander, TX04.2009
Biology - With an emphasis in teaching
Tarleton State University
Stephenville, TX05.2006
High School Diploma -
Yorktown High School
Yorktown, TX05.2004
Skills
- Employee training
- Training needs assessment
- Presentation skills
- Coaching techniques
- Adult learning theory
- Feedback delivery
- Team leadership
- Conflict resolution
- Communication skills
- Process improvement
- Time management
- Training delivery
- Soft skills training
- Lesson Planning
- Organizational development
- Employee onboarding
- Train-the-trainer
- Team building
- Virtual training
- Training and mentoring
- Employee engagement
- Adaptability and flexibility
- Team-building activities
- Prepare materials
- Self motivation
- Analytical skills
References
- Lindsey McCarley, Process Consultant III, CL Acquisition Exp, 512.709.9007
- Brittany Trosky, Academic Advisor IV, Texas State University, 512.971.7124
Personal Information
Title: Trainer
Certification
- PSP Certified Facilitator
- P&C License
Accomplishments
- MVP 2023
- Q3 Trainer MVP
Timeline
Senior Trainer
Progressive Casualty Insurance Company
02.2022 - Current
Trainer Loan-in & Trainer
Progressive Casualty Insurance Company
10.2017 - 02.2022
Sales Associate, Sales Consultant, & Senior Sales Consultant
Progressive Casualty Insurance Company
09.2010 - 10.2017
Administrative Assistant/Billing PRN (Externship)
Children’s Clinic of Leander
04.2009 - 06.2009
ImPress Supervisor
OfficeMax, Inc.
01.2007 - 04.2011
Sales Associate
Wal-Mart
06.2005 - 01.2007
Medical Coding and Billing Specialist Certificate -
The Academy of Health Care Professions
Externship -
Children’s Clinic of Leander
Biology - With an emphasis in teaching
Tarleton State University
High School Diploma -
Yorktown High School
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